How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy

How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy!

Before your business starts using Copilot capabilities in Dynamics 365 and Power Platform, you may have questions about how it works, how it keeps your business data secure, and other important considerations. The answers to the common questions below should help your organization get started.

What’s the difference between ChatGPT and Copilot?

ChatGPT is a general-purpose large language model (LLM) trained by OpenAI on a massive dataset of text, designed to engage in human-like conversations and answer a wide range of questions on various topics. Copilot also uses an LLM; however, the enterprise-ready AI technology is prompted and optimized for your business processes, your business data, and your security and privacy requirements. For Dynamics 365 and Microsoft Power Platform users, Copilot suggests optional actions and content recommendations in context with the task at hand. A few ways Copilot for natural language generation is unique:

• The AI-generated responses are uniquely contextual and relevant to the task at hand informed by your business data—whether responding to an email from within Dynamics 365, deploying a low-code application that automates a specific manual process, or creating a targeted list of customer segments from your customer relationship management (CRM) system.
• Copilot uses both an LLM, like GPT, and your organization’s business data?to produce more accurate, relevant, and personalized results. In short, your business data stays within your tenancy and is used to improve context?only?for your scenario, and the LLM itself does not learn from your usage. More on how the system works is below.
• Powered by Microsoft Azure OpenAI Service, Copilot is designed from the ground up on a foundation of?enterprise-grade security, compliance, and privacy.

How do Copilot in Dynamics 365 and Power Platform work?

With Copilot, Dynamics 365 and Power Platform harness the power of foundation models coupled with proprietary Microsoft technologies applied to your business data:

• Search (using Bing and Microsoft Azure Cognitive Search): Brings domain-specific context to a Copilot prompt, enabling a response to integrate information from content like manuals, documents, or other data within the organization’s tenant. Currently, Microsoft Power Virtual Agent and Dynamics 365 Customer Service use this retrieval-augmented generation approach as pre-processing to calling an LLM.

• Microsoft applications?like Dynamics 365, Viva Sales, and Microsoft Power Platform and the business data stored in Microsoft Dataverse.
• Microsoft Graph: Microsoft Graph API brings additional context from customer signals into the prompt, such as information from emails, chats, documents, meetings, and more.

Read more at https://cloudblogs.microsoft.com/dynamics365/bdm/2023/05/12/how-copilot-in-microsoft-dynamics-365-and-power-platform-delivers-enterprise-ready-ai-built-for-security-and-privacy/