How Conversational AI Is Amplifying Business Possibilities

2023 has truly been the year of AI. Since ChatGPT’s public release at the end of last year, it’s been all AI, all the time.?

People are increasingly aware of AI’s growing usefulness and potential impact. Businesses and consumers alike sense the critical pivot that AI is bringing to both our work and personal lives.

And it’s all just getting started. Because generative AI learns and adapts continuously.?

Even at my company, our conversational AI solution, Voso.ai, improves as it learns with customer use. It’s like taking the core automation and efficiency of our powerful software to a completely new level.

Businesses across the country are wondering how they might incorporate AI tools and AI-powered virtual agents. And conversational AI is at the forefront of this AI revolution. But where will it go next??

Let’s step back a sec to look at how the technology has evolved.?

From understanding language to generating it

Chatbots and other tools from the previous generation of AI could understand and respond to a limited set of phrases, prompts, and queries.?

However, the moment a conversation went outside some narrow boundaries, bots were suddenly lost. They might read what a customer said—but they didn’t know what they meant.?

For businesses, the result might be the loss of a potential customer.

Now, the newest generation of solutions are going significantly beyond all that, and they’re fundamentally changing what businesses can accomplish.?

The latest AI technology is able to actually understand what’s behind the things a person is saying or writing. Frustration, positivity, intensity—these tools are determining not just the words people use but the emotion, intent, and goal of those words.?

AI has moved from understanding what conversations are about, to knowing what to do with them.

It’s this move from understanding natural language to generating it that’s at the heart of the recent leap forward in AI.

Why organizations need to consider generative AI

Watching the capabilities of these new generative AI tools grow and spread across uses has been thrilling.?

Generative AI is helping people write emails and code software, analyze data sets and understand customer sentiment. It’s also giving businesses the ability to handle quality, natural sounding conversations at scale, whether for answering incoming calls, setting appointments, or qualifying prospects.?

In performance marketing, outbound sales, and lead generation—businesses where the conversation is so central to their operations—this ability could be a gamechanger ( and just in the nick of time).

The traditional model of hammering away at leads is simply not going to work anymore.

Increased regulation, evolving consumer behavior and demands, and changing market dynamics are driving up the costs of leads. And labor’s not getting any cheaper.?

Organizations need to find new efficiencies. They need to adapt to a new reality. And that’s where AI comes into play.

How generative AI is driving new opportunities in sales and boosting agent morale

With its ability to handle complex conversations, AI can help scale sales and marketing conversations without driving up costs.?

And let’s be clear here: the goal isn’t to replace agents. Rather, the goal is to focus them on tasks only humans can do, making them more effective at their jobs.

AI like Voso.ai is designed to complement the work of your agents.?

Conversational AI virtual agent technology can:

• Help monitor and improve the quality of agents’ conversations
• Provide agents with more high quality, qualified leads
• Take human error out of the equation to support compliance
• Eliminate the kinds of repetitive, tedious tasks that fuel low morale and burnout

These capabilities improve the efficiency of an organization and enhance the impact of its agents. That’s why AI adoption is already driving a significant competitive advantage for early adopters in sales and marketing.

Unlocking use cases outside of sales and marketing

But sales and marketing operations are far from the only business use cases that benefit from these new abilities.

In today’s world, people have expectations of immediate results. So what’s important is catching customers when they’re available, when THEY are ready to engage. It’s about finding personalized ways to meet them on their terms.

Functioning as an extension of human teams, virtual AI agents do exactly that – handling conversations and carrying on essential, growth-driving tasks regardless of the time of day or day of the week.

At Convoso, we’re continuing to discover a variety of applications for Voso.ai beyond sales and marketing. These include inbound front office support to field calls with the care of a human-like interaction for dentist and doctor practices, salons, spas, and beyond.

Where will AI go next?

AI is already taking the world in some unexpected directions.?

The truth is, we’re only just beginning to grasp what powerful AI solutions like Voso.ai can do, and where they might go next.

With the help of our customers and community, we’re expanding and developing more cutting-edge use cases for conversational AI.

AI providers like Convoso need to consider customer challenges and explore, create, and innovate ways the technology can more effectively address their needs.

Above all, we know that AI needs to be customer-centric. We know that because it’s always been like that for us.

It’s crazy to think that we now have more than 17 years experience in driving more quality conversations. One of the biggest reasons behind our success is our customers and their role in pushing the innovations of our platform and the technology forward.

So, consider this my invitation. Come learn how Voso.ai can help you scale your high-quality conversations.?

And together, let’s figure out where to take this AI revolution next.