How to collect customer feedback

Customer feedback is the lifeblood of today's product teams. Without actionable feedback, you’re left to guess what your customers are looking for, increasing the chance your product completely misses the mark. Of course feedback does not grow on trees waiting to be picked up. It pays to be intentional with your approach to gathering customer feedback. Here are some suggestions on effective ways to find out what your customers are looking for.

The 10 best ways to collect customer feedback online. If you’re a product manager in charge of the development of a digital product, you need to operate in a process of continuous discovery. Gathering regular feedback can help you see what’s working, what’s not, and how your product could stand to improve. Luckily, there are tons of ways to solicit useful feedback from the people using your product every day. The folks from ProdPad explore the method behind gathering customer feedback online — including why it matters, and what to do once you’ve collated those all-important insights. (via ProdPad )

11 Ways for product managers to collect user feedback. From a product management perspective, user feedback is vital to your product's success. It allows you to track how users interact with your product, what features they like and don't like, and what bugs need to be fixed. There are many ways that you can collect user feedback. The folks at Rapidr go into 11 ways to collect user feedback, starting with some critical considerations . (via Rapidr )

Customer feedback collection methods for SaaS. Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand, finding areas for improvement, and implementing changes to meet customer expectations give you a competitive advantage. The team at Userpilot explore some customer feedback collection methods and helpful practices for scaling up your efforts . (via Userpilot )

How to collect customer feedback. You are only as awesome as your consumers think you are. For instance, when a consumer reviews a product or service after purchasing and using it, their feedback involves personal experience with the product or service in question. Good or bad, their review will help your business earn credibility in the market. It doesn’t matter what kind of business you have; you need to know how your offerings are performing or what your consumers think about it. Especially when your business is undergoing a digital transformation, it’s good to have support from customers in the form of actionable feedback about areas that need better digitization. Gaurav Belani explains various ways to collect customer feedback, starting with the basics . (via Woorise )

Customer feedback: 7 strategies to collect and leverage it. Knowing what your customers need and delivering it is crucial to the success of any business. That’s why understanding how to ask for customer feedback—and what to do with it—should be at the center of your customer experience (CX) initiatives. Tara Ramroop defines customer feedback ; explains why it’s important; identifies different customer feedback tools; and outlines tips from customer service experts on how to use customer feedback to your advantage. (via Zendesk )

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