How To Choose The Right Telecalling Software For Your Business?

Are you finding it challenging to handle calls, leading to decreased productivity, missed opportunities, or potentially leaving customers dissatisfied?”

Then your business requires telecalling software!

But how do you find the right Telecalling software? If you, too, have this question, then stick till the end as we have covered everything in this article.

Before we address that, let us understand why telecalling software is required. ?

Why is telecalling software required?

In today's competitive landscape, where effective communication is paramount, telecalling software has become essential for businesses to stay ahead and meet customer expectations. Telecalling software has powerful features that enable businesses to optimise their telecommunication processes.

However, businesses face the challenge of identifying the right telecalling software. If you search around, you will find many vendors providing this software.

Additionally, you would find that numerous vendors in the market offer telecalling software under various names.

Some call it Call Management Software, some call it Call Center Solution, some call it Telephony Solution & some call it Telecaller App.

Now, the question is, Are they really different? And if they are different, then what is right for you?

I am sure this question must be haunting you now that you know it. Let us decode this for you.

Decoding difference between Telecalling Software

Well, there are potentially three types of telecalling software based on the calling methods & the function that they perform,?

1. Cloud-Based Telephony Solutions.
2. Mobile Sim-based Calling Solution.
3. Call Center CRM

Don’t rush decisions by selecting a solution with the most features. Instead, choose one that fits your budget and needs.

Now, let's examine a comparison table to get a better idea of all these 3 types of solutions.

In the later section, we have showcased different scenarios and cases to help you decide on and select the right solution for your business, so stick to the end. ?????

Now, let us look at scenarios and cases.

Which Telecalling Software is Right for you?

A. When to go for - Cloud Telephony?

1. If you want a single virtual number for Incoming and Outgoing calls, you should go for cloud telephony.?
2. Although cloud telephony is much more suitable for inbound calling.?
3. Also, if you compulsorily need an IVR to manage inbound calls, then Cloud Telephony is preferable.?
4. Cloud Telephony can provide you with Agent Efficiency reports to analyse your agent’s efficiency.?
5. However, it can’t provide you with an agent's Effectiveness Report. Because it doesn’t have a built-in CRM.

From a Business Perspective, an effectiveness report is more important than an efficiency Report.?

Read this to learn more: The Missing Link in Cloud Telephony Solution.

B. When to go for a mobile sim-based Telecalling Solution

1. You should go for a Mobile Sim-Based Telecalling Solution - if a Business Analytics Report is more important.?
2. Mobile Sim-based Telecalling Solutions are very economical—almost 1/4th the cost of Cloud Telephony.?
3. As Incoming and outgoing calls happen from the same number, it avoids all confusion for prospects/Clients.?
4. You don’t get an IVR for Call Routing with a Mobile SIM-based telecalling Solution; calls are dialled from and received on the Agent’s phone directly, so an IVR is not even needed.
5. You can’t do Voice Broadcasting with a Mobile Sim-Based Telecaller App.

But here is a question: How often do you answer and listen to voice broadcast calls??

C. When to go for - Call Centre CRM

1. If you need the best of Cloud Telephony and mobile SIM-based telecaller Solution, you should choose Call Centre CRM.
2. If you are more interested in knowing the outcomes of calls, you must go for Call Centre CRM.

• Does the lead get converted to sales after the call is made?
• Whether the ticket was resolved after the call was made?

You don’t get such analysis with cloud telephony.

However the same report can be obtained from Mobile Sim - based telecaller app i.e. Samvad.

3. Call Centre CRM also comes with IVR, so you can choose Call Centre CRM if you compulsorily need IVR.

4. Calls from Call Centre CRM are not held from a Virtual Number. This is Call Centre CRM's advantage over Cloud TELEPHONY.

Virtual Numbers have a lower call-answering rate and are more likely to get spammed.?

Learn more about Synapse, the BEST Call Centre CRM.

5. Call Centre CRMs that are premise-based usually have higher 1st-year installation costs due to the servers and software installed at your premises.?

However, if you consider the long-run cost, Call Centre CRM is a more affordable solution than Cloud telephony.?

There are many common features among these three types of Telecalling solutions, but there are a few big differences that make each solution unique.

Your search to find the right telecalling solution won’t end here. This article will help you pick the right category/type of telecalling solution for your business. The journey from here is to find the right vendor & solution provider.? Here is a quick tip for you:

You should consider a few factors while choosing the right vendor, such as user-friendliness, cost-effectiveness, data security, and client feedback. Further, take demos or trials to give your team hands-on experience with the software.

If you have chosen a mobile SIM-based telecalling solution, Samvad is the only, most competitive, and preferred solution available in the Indian market.

You can get a free demo & take a 7-day free trial.

If you are planning a Call Center CRM, we have one product under that category. Fill out this form to get further consultation and guidance on Telecalling Software.?