How can you effectively handle feedback that challenges your approach or strategies?

Master the art of handling challenging feedback. Learn strategies to stay calm, listen actively, and respond professionally to improve your approach.

?

Stay Calm and Listen

Listening intently is crucial. When you feel upset or defensive, pause and let the other person explain their perspective fully.

Use "minimal encouragers" like "I see", "OK", or mirroring to show you are listening without judging.

?

Seek to Understand

Ask open-ended questions to better understand their viewpoint. "What concerns you about our current approach?" or "Help me understand why you see it differently."

Summarize their perspective to ensure you grasp it accurately before responding.

?

Follow Up

Follow up to get more context on their feedback.

Use techniques like "labeling" to ensure you understand the core issues motivating their feedback.

?

The key is to stay professional, seek to understand first before defending your position and look for ways to incorporate valid feedback into an adjusted approach. Feedback can be tough, but approaching it with an open yet critical mind helps drive improved strategies.