How can we help?

How can we help?

In conversation with a round table of colleagues this morning - executive coaches and organization development consultants - one posed this show-stopper of a question: "No, really: How are you holding up under all the strain these days?"

Whew.

The truth is, everyone in that discussion is feeling some degree of exhaustion, disillusionment and frustration at the seeming inexorable tide of bad news. From political storms to war to the resurgent pandemic - let alone the stresses of work and home life - it's hard not to feel worn down. And all reported their clients are feeling the same. If virtually everyone is feeling the strain, and organizational leaders have the added responsibility to look after the wellbeing of their employees - if for no other reason to ensure the viability of their companies - what then can be done? Or, to put it another way:

How can we help?

Our group brainstormed some ideas, and came up with a few nuggets:

  • Simplify. Control what you can control. Reduce the "nice to haves," focus on the "must haves."
  • Reduce ambiguity. Communicate often about your business context. Tell people what is changing, what's not changing, and what is unknown. Tell them again and again, in as many modes as possible. As the saying goes: in the absence of information people will fill the void with their worst imaginations.
  • Create clarity. About values, roles, what's important and what's urgent. The flip side of the above: give people as much information as possible to help them focus on the task at hand.
  • Make decisions. Related to the above. Don't try to "define the 'new normal'" as the business headlines would have us attempt. Make decisions amidst ambiguity with the information you have, to serve people in the near-term normal.
  • Be compassionate and empathetic. To yourself and to others. Build relationships. Give a little. Listen. Ask for help yourself - from a friend, a mentor, or a coach - to be able to better help others, or to model that it's okay to ask.

This is by no means complete or definitive list of ideas; rather, a few tips to manage the day-to-day from the fertile minds of some thoughtful peers. What would you add?

With thanks to my colleagues at Mariposa Leadership for their ever-thought-provoking conversations and continual drive to think about how to do the work better.

Melisa S. Medrano, PhD, SHRM-CP

Leading Talent at Sonoma Bio - developing living therapies to treat disease

2 年

The wisdom and positivity of Richard Morse continues even when we don't work together! Thanks Richard:)

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Silke Janz

Executive Coach (ICF-Certified PCC) | Team Coaching I Leadership Development

2 年

Richard Morse, love that the person was brave enough to ask the question is such a provocative and real way. I think many people got used to tough circumstances and feel they just have to push through. We need to help leaders have these conversations.

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Good stuff, Richard. To the simplify part, I would add —have a “to don’t” list as partial antidote for a swollen “to-do” list.

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To add to the "create clarity", people want to feel a larger sense of purpose, a good answer to "why am I spending 40, 50, 60 hours a week working here? No really... why?" To add to "be compassionate and empathetic", I'd say to create moments of vulnerability and true human connection. People are starving for it, and more open to it in the workplace than ever before. Finally, it's a little out-of-fashion (vs. the days when Jack Welch's "Winning" captured the essence of success"), but I still think, especially as we enter a likely downturn, that people want to work for successful organizations that are doing great work. So, I wouldn't underestimate the power of putting some points on the board, delivering financial results, and getting some wins, whatever that means in your function or industry.

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