How can toxic positivity be a problem for HR?

You can’t be too positive if you work in HR, can you? Afterall, we’re expected to be motivated and helpful to everyone else, so surely being positive is something we strive for. But it can have its risks,

?Ignoring real problems: With a mindset of “everything is fine,” it can lead us to overlook serious concerns that require attention. Toxic positivity promotes a culture of denial versus openness because you don’t want to admit challenges. This is risky in terms of over-promising and under-delivering. It is a fine line between being positive and over-doing it.

Avoiding difficult conversations: Toxic positivity can prevent us from having necessary but tough talks with managers. We work hard to build our reputation and relationships and although we know and advocate for managers having the “difficult” conversations with their teams, we sometimes shy away from it ourselves.? Aiming for win-win outcomes but being clear and raising the difficult things is better longer term for all parties. But it does mean being brave which can be mentally draining. You need to sandwich that stuff between other more enjoyable activities.

Hampering diversity and inclusion: People have different personalities and communication styles. Toxic positivity expects them to conform to an upbeat ideal, marginalizing those who express themselves differently. Introverts are a prime example of this but there can be various groups who don’t speak up easily or come across as positive. Thinking of ways to allow everyone to contribute can have real benefits in terms of ideas and also having those who spot the pitfalls that could damage a great idea.

Reducing empathy: We tend to pride ourselves on being empathetic in HR but when employees / colleagues are struggling, empty platitudes like “don’t worry, it will be ok” won’t always help. We need to validate their experiences through compassionate listening and help them take one step forward rather than dismissing their concerns as moaning.

Increased stress and burnout: Toxic positivity doesn’t allow people to vent emotions in a healthy way. Unprocessed feelings may build up and lead to chronic stress.

The alternative to toxic positivity is realistic positivity - staying hopeful and solution-oriented while also granting space for negative emotions. This feels a lot more balanced. ?Having a network of people you trust, so you can clear your own head can give you the fresh head space to provide that for other people.

?Want to chat further about how I can support you or your team? Book a call, no obligation. https://calendly.com/jenniebeasley/30min

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