How can HR leaders use people analytics to uncover and address inclusivity gaps??

We’ve just wrapped up Series 39 – and clocked up our five-year anniversary - of the Digital HR Leaders Podcast at Insight222. While the conversation with guests in each episode explored a myriad of different topics, the one common question for each episode was: ?How can HR leaders use analytics to uncover and address inclusivity gaps???

A summary of each episode together with associated links follows:

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Visit www.crunchr.com to learn more – and subscribe to Crunchr’s new LinkedIn newsletter: The HR Crunch .

EP1: DAISY AUGER-DOMINGUEZ – Four Steps Towards Building a More Diverse and Inclusive Company Culture

Fundamentally, a good strategic plan (for DEI) begins with a reflection and a collection of data to understand what you are trying to solve for.

In the first episode of the series, my guest was Daisy Auger-Domínguez (she/her/ella) , who has worked as a chief people officer and senior HR executive at companies including Google, Disney, Warner Bros and Vice Media. Daisy is also a LinkedIn Top Voice, and author of the acclaimed book: ‘Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace .’

In our conversation, Daisy and I discuss:

• The pitfalls that companies often encounter with traditional DEI efforts and Daisy's recommendations for avoiding these common traps
• The four-step model from "Inclusion Revolution" (Reflect, Vision, Act, Persist) and how these principles can be practically applied to instigate meaningful change
• Strategies for HR leaders to effectively leverage analytics and data to align DEI initiatives with broader business objectives
• The critical role of deep, genuine engagement with employee feedback to form strategies that go beyond surface-level understanding
• Tips on how to maintain momentum and commitment to DEI in the face of resistance or slow progress, ensuring that initiatives are impactful and sustainable.

Lean on data to influence behaviour and actions—that’s the role of HR.

Listen to my conversation with Daisy on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding logo.

Connect with Daisy on LinkedIn, and find out more about her work at daisyauger-dominguez.com .

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EP2: KATE BRAVERY AND ILYA BONIC – Navigating the Future of Work: AI, Skills, and Trust in the Modern Workforce

Skills is the real currency of work, and the ability to move people to the work that needs to be done in a much more efficient way is critical to success in the future.

In the second episode of the series, my guests were Kate Bravery and Ilya Bonic from Mercer, the co-authors along with Kai Anderson of one of my favourite books of the last 12 months – ‘Work Different: 10 Truths for Winning in the People Age ’.

In our conversation, Kate, Ilya and I discuss how AI and Skills is transforming HR and the approach to talent management – and why trust and transparency lies at the heart of employee experience and organisational success.

AI is giving us the opportunity to personalise development plans and provide real-time nudges and coaching, transforming how we approach performance management

In this episode, you can learn about:

• The key concepts from "Work Different: 10 Truths for Winning in the People Age" and how they apply to today's work environment.
• Key findings from 美世 's recently published Global Talent Trends 2024 report, focusing on human-centric productivity, trust and equity, and digital-first cultures.
• Real-world examples from the likes of London Stock Exchange, Novartis, and Infosys, highlighting innovative talent management and skill development practices.
• The role of AI in transforming HR processes, HR roles (see FIG 1 for example) and enhancing talent management, from predictive analytics to personalised employee experience.
• Practical strategies for HR leaders to build trust, foster transparency and create inclusive workplaces.
• How to use analytics to identify and bridge inclusivity gaps, ensuring fair and equitable treatment for all employees.

Organisations that are transparent and build trust see higher employee engagement and willingness to contribute.

Listen to my conversation with Kate and Ilya on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Kate and Ilya on LinkedIn, find out more about their book Work Different , dig into Mercer’s 2024 Global Talent Trends , and read the Mercer article - Generative AI will transform three key HR roles.

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EP3: DIRK JONKER – Driving Business Transformation with Advanced People Analytics

People analytics is a beautiful methodology to really show where the risks and the opportunities are related to your goals, so you really know where to focus.

In the middle episode of the series, I was delighted to speak with Dirk Jonker , aka 'Data Dirk' - Founder and CEO at Crunchr, who I’ve always regarded as one of the most knowledgeable and passionate leaders in the people analytics field.

The combination of inspiration and a simple solution increases the power of data-driven decision-making by 2.4 times.

In our conversation, Dirk and I discuss:

• How people analytics is enabling HR to play a more active role in business transformation and strategy
• The importance of partnering with finance to enhance cost management and demonstrate the commercial value of HR initiatives
• The critical role of building data literacy within HR teams to leverage analytics effectively and drive informed decision-making
• The essential role of middle managers in driving organisational change and how data can empower them to lead more effectively
• Why HR needs to start gathering and reporting on ESG metrics to meet new regulations and drive sustainable business practices
• The future of people analytics and how HR can become a central part of any executive committee

We have to realise that generative AI is still very much in its infancy, but it has the potential to significantly impact the work of HR and how we approach analytics and decision-making.

Listen to my conversation with Dirk on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

?Connect with Dirk on LinkedIn, and find out more about Crunchr .

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EP4: ARMAND SOHET - Painting the Future of HR with AI, Analytics and Curiosity

In terms of productivity, analytics has allowed us to identify areas for cost savings and efficiency improvements quickly. At my last company, we achieved an €80 million saving plan driven entirely by data analytics, showing the power of these tools in making informed decisions.

My guest for the penultimate episode of the series was Armand Sohet , Chief Sustainability, HR, and Communications Officer at AkzoNobel.

In our conversation, Armand and I discuss:

• Armand’s reflections on how technology has reshaped the HR landscape over the years.
• An in-depth look at the AI applications currently employed at AkzoNobel and the significant enhancements they have brought to HR processes.
• Real-world examples demonstrating how a data-driven approach to HR has led to substantial cost savings and efficiency gains for the organisation.
• Strategies for measuring the productivity impact of technology within HR teams and overcoming the generational challenges of tech adoption.
• Projections on the future landscape of HR discussions as Gen Z continues to integrate into the workforce.
• The intriguing question of whether we will ever fully understand AI.

The role of HR in the coming years should be to leverage technology to simplify processes, making it easier for employees to navigate the organisation and focus on impactful work. This reduces frustration and enhances productivity.

Listen to my conversation with Armand on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Armand on LinkedIn.

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EP5: ERIN GERBEC – How Cardinal Health Transformed Their People Analytics Function

People Analytics is the foundation to holding ourselves accountable to creating inclusive workplaces where we can show that through the data, we are closing the gaps so that everybody at work can have the same experience.

In the final episode of the series, my guest was Erin Gerbec, Ph.D. , Director of People Analytics at Cardinal Health. Erin stepped into her role in 2021 during a period of high turnover in the team, During her tenure, Erin has overseen the transformation of the team into a high functioning consultative people analytics function. Erin shares insights from the three steps in the transformation: stabilise, rebuild, and scale

In our conversation, Erin and I discuss:

• The challenges and strategies involved in creating a new operating model for people analytics.
• How to standardise reporting across the HR function, enabling a shift towards a more consultative approach.
• The impact of this shift on the way the people analytics team interacts with HR partners and the broader business.
• How Cardinal Health shifted from a build to a buy approach to its people analytics technology platform
• Guidance on understanding customer needs through building personas and the benefits of collaborating with other business units.I

The moment to be bold was to really consider what a buy option could do for us and how that could accelerate all of the things that we were working toward.

Listen to my conversation with Erin on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Erin on LinkedIn.

WATCH THE VIDEO HIGHLIGHTS OF SERIES 39

You can also watch each episode on the?myHRfuture YouTube channel . ?A playlist collating these videos together can be viewed below:

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THANK YOU

Thanks to all our guests in Series 39 as well as Ralf Bovers , Daniel Mason and the team at Crunchr for sponsoring this series of the Digital HR Leaders podcast. Thanks too to Manpreet Randhawa , Stefan Kesi? , Jasmine Panayides , and the teams at Insight222 , myHRfuture and Listen for bringing the podcast to life.

We’ll be back with Series 40, which kicks off on Tuesday July 2 with an episode with John Winsor , co-author of Open Talent. Don’t miss that one!

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WOULD YOU LIKE TO SPONSOR A SERIES OF THE DIGITAL HR LEADERS PODCAST?

If you’re interested in sponsoring a series of the podcast, please get in touch with Manpreet Randhawa at [email protected]

CATCH UP ON PREVIOUS EPISODES OF THE DIGITAL HR LEADERS PODCAST

You can access all 200+ previous episodes of the Digital HR Leaders podcast going all the way back to our first episode with Sharon Doherty (she/her) in May 2019, by going to the Digital HR Leaders homepage . Below are a sample of episodes from the past 12 months:

• Unlocking Organisational Resilience Through a Skills-Based Approach (with Susan Cantrell and Michael Griffiths )
• How Standard Chartered is Unlocking the Power of Skills in the Workplace (with Tanuj Kapilashrami )
• Navigating the Talent Marketplace of the Future (with Jeff Schwartz and Jeroen Wels )
• How AI Can Unlock Human Potential and Make Work More Meaningful (with Dr Tomas Chamorro-Premuzic )
• How Workday Created An Impactful People Analytics Function (with Phil Willburn )
• How To Turn People Data into Actionable Insights (with Caroline O'Reilly )
• How Johnson & Johnson are Scaling Their Skills-Based Approach to Talent (with Christina Norris-Watts and Doug Shagam )
• How Meta Developed a High-Performing People Analytics Team (with Alexis Fink )
• How Raytheon Technologies Productises People Analytics at Scale (with Aashish Sharma )
• People Analytics, Now and the Future: Insights from Wharton PAC (with Prasad Setty and Dawn Klinghoffer )
• Rethinking Leadership for the Future of Work (with Heather E. McGowan ?????????? )
• Empowering HR and People Analytics Leaders in Managing Microstress (with Karen Dillon and Rob Cross )
• How can people analytics and network data support a successful return to the office? (with Philip Arkcoll )
• How To Scale People Analytics Through Experimentation and Productisation (with Ian OKeefe )
• How to Build a Thriving Workforce Ecosystem (with Elizabeth J. Altman and Robin Jones )
• How to Democratise Data for People Manager Effectiveness (with Lexy Martin )
• How Novartis Use People Data to Navigate Business Transformation (with Ashish Pant )
• How to Create Personalised Employee Experiences (with Piyush Mehta )
• How to Democratise Strategic Workforce Planning (with Alicia Roach and Chris Hare )
• Unmasking Common Myths around Remote Work (with Nick Bloom )
• Nestle’s 4B Methodology to Strategic Workforce Planning (with Alex Browne )
• How to buy HR Technology and use it effectively (with Madeline Laurano )
• Booking.com ’s 360-degree view of Employee Experience (with Paulo Pisano )
• How will AI impact People Analytics and HR in 2024 and beyond? (with Thomas Hedegaard Rasmussen Dawn Klinghoffer and Jeremy Shapiro )
• How to Enhance your Career in People Analytics (with Serena H. Huang, Ph.D. )
• How to Overcome AI Adoption Challenges in HR (with Eric Siegel )
• How AI, Generative AI and Analytics is Fuelling Data Driven HR (with Bernard Marr )
• Microsoft's Key to Strategic Workforce Planning Success (with Rebecca Thielen )
• How to Embrace Long-Term Thinking in HR Leadership (with Dorie Clark )
• How to Prove the ROI of a Positive Company Culture (with Didier Elzinga )
• What is Evidence Based HR and Why is it Important? (with Rob Briner )
• How to deliver business value with people analytics in a SME (with Louise Millar and Olivia Edwards )
• How IBM Uses AI to Transform HR (with Nickle LaMoreaux )
• How HR professionals can Master Storytelling with Data (with Cole Nussbaumer Knaflic )
• How to Use Passive Data to Enhance Manager Effectiveness (with Catherine Coppinger )
• Lego’s Blueprint for Modern HR: People, Places and Culture (with Loren I. Shuster )
• Understanding the Build vs. Buy Dilemma in People Analytics and HR Tech (with Craig Starbuck, PhD )

UNLOCK THE POTENTIAL OF YOUR PEOPLE ANALYTICS FUNCTION THROUGH THE INSIGHT222 PEOPLE ANALYTICS PROGRAM

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Discover how joining the Insight222 People Analytics Program? can help you deliver real business value to your organisation. If you would like to learn more, contact us today .

ABOUT THE AUTHOR

David Green ???? is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work.?As Managing Partner and Executive Director at Insight222 , he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 90 global organisations.?Prior to co-founding Insight222, David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics.?David also hosts the Digital HR Leaders Podcast and is an instructor for Insight222's myHRfuture Academy . His book, co-authored with Jonathan Ferrar, Excellence in People Analytics: How to use Workforce Data to Create Business Value was published in the summer of 2021.

SEE ME AT THESE EVENTS

I'll be speaking about people analytics, the future of work, and data driven HR at a number of upcoming events in 2024:

• June 25-26 - Insight222 North American Peer Meeting (Minneapolis, US) - exclusively for member organisations of the Insight222 People Analytics Program
• July 24 - LinkedIn Live - Skills-powered organizations in the Age of AI , with Ravin Jesuthasan and Tanuj Kapilashrami
• September 16-19 - Workday Rising (Las Vegas)
• September 24-26 - Insight222 Global Executive Retreat (Colorado, US) - exclusively for member organisations of the Insight222 People Analytics Program
• October 16-17 - UNLEASH World (Paris)
• October 22-23 - Insight222 North American Peer Meeting (hosted by Workday in Pleasanton, CA) - exclusively for member organisations of the Insight222 People Analytics Program
• November 12-14 - Workday Rising EMEA (London)
• November 19-20 - Insight222 European Peer Meeting (hosted by Merck in Darmstadt, Germany) - exclusively for member organisations of the Insight222 People Analytics Program

More events will be added as they are confirmed.