How can businesses maintain exceptional customer service during challenging times?
Empowering People Group
Specialist HR Technology, People and Legal Solutions that improve process, drive efficiency and manage risk.
Is your business feeling the pressure of economic challenges impacting your ability to maintain high customer service standards? You're not alone. According to the Financial Times, industries like banking, telecoms, retail and energy are all experiencing a decline in customer service.
It's a well-established principle that employee experiences directly impact customer experiences, and organisations are currently facing considerable challenges in effectively engaging their employees. The cost-of-living crisis, managing engagement across disparate teams, and rising absenteeism are all factors impacting employee experiences. But there are proactive solutions to help you navigate these challenges and avoid productivity issues that can damage your organisation's reputation.?
?? The collaboration between managers and employees is key in addressing performance issues that could impact customer experiences. Inadequate manager training can lead to service quality issues, leaving both employees and customers frustrated. It's crucial for companies to invest in the right training to ensure a seamless experience for all parties involved.
? Are your managers equipped to proactively address performance issues to drive success?
领英推荐
? Empowering your managers with the right tools and training is crucial for business success. With the empower? case management system by AdviserPlus, managers can typically resolve 69% of employee relations cases without HR involvement, allowing HR to focus on more complex issues. By empowering managers to handle people matters effectively, your organisation can achieve quicker resolutions, ultimately leading to improved experiences that lead to happier customers.
?? However, research highlights a concerning stat that shows many UK enterprises are not investing in dedicated HR technology for managing employee relations. Investing in technology that is designed to manage the complexity of people performance matters can boost employee satisfaction and, as such, positively impact customer satisfaction, which will improve your bottom line.?
Explore employee relations transformation case studies for real success stories from leading brands: Case studies
Great insights! Have you explored leveraging machine learning algorithms to personalize employee engagement initiatives? By analyzing individual employee feedback and performance data in real time, organizations can create highly tailored engagement programs that not only boost morale but also directly enhance customer satisfaction.