How to Build Trust: The Copackers Edition

How to Build Trust: The Copackers Edition

Transparency in the copacking industry isn’t just a buzzword—it's the bedrock of trust.

If you're in the business of bringing brands' visions to life, remember this: showing the inner workings of your process isn’t giving away trade secrets; it’s building a bridge of trust that can bear the weight of collaboration and innovation.

Here’s how you, as a manufacturer, can champion transparency to foster deeper trust with your brand partners:

  1. Demystify Your Processes: Let brands into your world. Show them how their products are made, step by step. This doesn’t mean compromising your methodologies; it means enhancing understanding and appreciation for what you do.
  2. Keep the Lines Open: Regular updates should be your modus operandi. In the realm of manufacturing, no news is not always good news. Be proactive in your communication—celebrate the milestones and navigate the setbacks together.
  3. Educate with Empathy: Remember, not everyone speaks 'manufacturing.' Take the time to educate your brand partners about the process, potential hurdles, and how you plan to leap over them. An informed brand is a confident partner.
  4. Honesty is Your Best Policy: Be upfront about what you can achieve and where you might face challenges. Brands will respect and trust a partner who sets realistic expectations over one who overpromises and underdelivers.
  5. Quality and Continuous Improvement: Share your commitment to quality and how you’re constantly striving for excellence. Let brands see that their products aren’t just another job to you but a mission to achieve mutual success.

Transparency isn’t just about showing and telling; it's about fostering a culture of openness that turns skeptical brands into loyal partners. By embracing transparency, you’re not just manufacturing products; you’re crafting lasting relationships.

Your role as a copacker is pivotal. In the complex dance of product development and scaling, being a transparent partner is your spotlight moment. Shine brightly, and watch as trust transforms into long-term success.


Thanks for reading! If you are a copacker looking to build trust within the CPG industry, consider joining the Comanufactured platform. For a one-time setup fee of $100, this is a steal as we continue to bring brands and copackers closer to the middle. Click here to join!

If you have any questions, you can reach me at [email protected]

Julie Nelson

Consumer Brand Strategic Consultant | Fractional Chief Commercial Officer & GM | Start-up Advisor | Mentor | Investor | I help consumer brands grow & improve profit with commercialization & channel/retail strategies

1 年

As a former brand leader - YES to #2 and #4! Copackers please communicate early and often!

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