How to Build Peace of Mind for Your Customers

How Transguard Living grew its business around skills, knowledge, customer satisfaction and keeping its promises

Think back to the last time you had a customer experience that gave you peace of mind. Chances are you felt this way because it:

·??????Was easy to book or schedule

·??????Went according to plan (on time and on budget)

·??????Involved knowledgeable, friendly, trustworthy staff

·??????Had a final result you loved

Have you ever thought about what goes on in the background of a business to ensure that its customers reach that state of satisfaction and contentment? At Transguard Living, we’ve engineered every aspect of our company so that peace of mind is the ultimate outcome of every job, no matter how big or small.

Established in 2017, Transguard Living, the consumer home services division of Transguard Group, was created to drive real change in the way maintenance, cleaning, moving, handyman services and refurbishments were being handled. Like you, we were tired of late workmen with questionable (or no) experience, missed deadlines, poor quality work, damage to the surrounding areas, lack of customer service and the very real possibility of having to call another company to come and re-do the job a few weeks later. As a customer, even one of these experiences can completely destroy your peace of mind; meanwhile for a business, the damage to your reputation can be very difficult to come back from.

That’s why we’re proud that Transguard Living is different. Our business is built around the core pillars of skill and knowledge, customer satisfaction and fulfilling our promises. So, what does that look like?

·??????Whether you call us, book through our website or enquire through our new app (more on that below), there’s a real person on our helpdesk 24/7, who is standing by to assist you. More than that, our supervisors and managers are also available around the clock should an issue need to be escalated.

·??????We stick to our timelines for completing a job; in fact, we have a team dedicated to planning every aspect of what each job requires (including the tools, equipment and the right specialists) to make sure we get in and out of your home as quickly as possible, with the work done to spec and to your satisfaction.

·??????We treat your home like its our own, meaning that we cover and protect any areas adjacent to the work site and we clean up before we leave.

·??????We provide customer service training to every member of the team, including our technicians and other specialists, so that you’re not only happy with the finished product, you’re also happy each step of the way – and you’ll be happy again when you call us to tackle another project!

·??????With regular inspections by supervisors throughout the duration of the job, you’re assured that the work will be done on time, to standard and with little to no snag work afterwards.

·??????Once the work is finished but before our technician or specialist leaves, you have the opportunity to complete a feedback survey that is immediately sent to our management team, with key insights logged and actioned as quickly as possible.

·??????We honour our warranties, and we will be back to rectify any issues at your convenience.

That’s not the end of the story. Since 2017, Transguard Living has grown rapidly and offers more than 50 services lines, each of which follows the same standards for work quality, customer service and guarantees. As a one-stop shop, Transguard Living is unique for the broad range of our portfolio: Whether it’s as simple as a leaky tap or as significant as a full-scale fit out of your house or garden, our team of trained specialists makes achieving your dream home as stress-free as possible. And nothing says “stress free” like achieving peace of mind!

Now, you’ll notice that I didn’t really talk about price, and that’s intentional. Over the years we’ve seen a big shift in customer behavior away from companies whose low pricing is off-set by terrible customer service and shoddy workmanship – and who can blame them? When peace of mind is the goal (and these days, who isn’t after more of that in their lives?), paying a little extra for a job well done is worth the investment.

If you haven’t checked us out before, why not start now? Our website, www.transguardliving.com, has recently been revamped and our new app, available for Android and iOS, puts the convenience of booking and paying for a service at your fingertips – not to mention our app-only offers. Of course, as always, our friendly helpdesk team is standing by on 800-845 to answer your every query.

Get in touch with us today to experience the new era of peace of mind; because with Transguard Living, you can #justlive.