How to Boost Efficiency of Field Service?

A seamless customer experience is as important as the product or service itself, with 80% of customers valuing both equally. In 2024, field service management faces several challenges that can impact customer satisfaction and stifle growth, such as:?

• Prioritizing service calls to prevent delays?
• Inaccurate appointment estimates cause rescheduling?
• Long ETA windows frustrate clients?
• Poor communication without real-time updates?
• Delayed invoicing disrupts cash flow?
• Scheduling conflicts leading to missed appointments?

What is Salesforce Field Service Lightning (FSL)?

Field service represents operations and activities performed by employees or technicians who work directly in the field or at customer locations and applies to industries providing complex products or services that require on-site expertise. The primary goal of field service is to ensure customer satisfaction by promptly addressing issues, maintaining equipment, and providing necessary assistance.??

Salesforce Field Service Lightning (FSL) is a powerful feature within the Salesforce ecosystem that optimizes your field service operations. It manages work orders, scheduling, and mobile staff, streamlining your service operations and improving customer satisfaction.

How to Optimize Field Service Teams | Salesforce Demo

Boost efficiency with FSL:

?? 31% improvement in resolving issues on the first visit

?? 32% boost in productivity for mobile workers

?? 26% reduction in truck deployments, contributing to lower carbon emissions

?? 27% reduction in training time for new employees

Top 8?Benefits of Using Salesforce Field Service Lightning (FSL)

1. No More Paperwork Hassles

With field service lightning, your technicians can say goodbye to mountains of paperwork and Excel spreadsheets and hello to streamlined digital workflows. No more filling out forms with messy handwriting or struggling to find lost work orders.?Your technicians will thank you for not sending them on wild goose chases anymore!

2. Be the hero = Keep Customers Happy

With FSL, you can track your service performance and customer satisfaction, and get insights to improve your service delivery. So, you can keep your customers...

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