How BizzMine makes a difference for Rf-Technologies
Rf-Technologies is a leading manufacturer of fireproofing solutions for compartmentation and smoke extraction. The company, with R&D, production, and warehousing in Belgium, also has a subsidiary in Slovakia. Both sites use BizzMine for their digital quality management. Quality Manager Bram Lammens tells us how he experienced the upgrade from Vivaldi 5.0 to BizzMine.
For us, the migration from Vivaldi 5.0 to BizzMine was part of the overall transition of our IT structure to Microsoft Dynamics. BizzMine was an extension of what we already had and was therefore the ideal solution for us. In order to maintain our workflow structure and make adjustments easily, I had drawn a?detailed flowchart?in advance. The structure of the flow, the layout of the fields, the different groups... Everything was fixed before I opened BizzMine for the first time.
As we are?ISO 9001 certified?and have several?European CE certificates, good quality management is very important for us. With BizzMine, we digitize processes for complaint handling, for the?follow-up of industrial accidents, for our?X-Files requests?(which are all requests that are outside our catalog), for?mapping internal errors and interventions, and for various?transport matters.
BizzMine is a great tool for quality management. You can record exactly what is expected from your employees, and you know the status of each registration at any time. This gives you the perfect data for statistics.
I intentionally configured BizzMine to be?as simple as possible. Our end users see only what is needed for that step in the forms, and find further explanations for each field. Even the mails behind the registrations are actually small work instructions. Additional documents with instructions for each step are therefore unnecessary.
One of the advantages of BizzMine is the possibility to?work with scripts. With these, a selected field from a drop-down menu can hide or make other fields appear on top in real-time. It's also handy that BizzMine is a?Cloud application.?For example, I can view everything on my smartphone in the factory and immediately make the necessary adjustments. In our company, the software is not installed on-site, but on the BizzMine server. Therefore, we do not have to upgrade the software or worry about server maintenance and backups. In this way, the?upgrade saves us additional work and money.
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Jordy and his?support team?are?helpful and fast:?they are solution-oriented and answer all questions immediately. I think there is a pleasant atmosphere at BizzMine because that reflects on the customers.
Bram Lammens, Quality Manager and Prevention Advisor