How to Back Up Jira
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A guide to backing up Jira Cloud edition
Table of Contents?
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The Importance of Data Backups
In the world of project management, Jira stands as a reliable platform, empowering teams to collaborate effectively and drive projects to success. Yet, even the most reliable systems are not immune to data loss or corruption
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“Backup before you do anything. It's so, so important" Jira Cloud Expert - Jan Szczepanski ?When interviewed about best practice in Jira Cloud change management
Jira serves as a giant container of project management and support - ?housing critical information such as tasks, issues, workflows, projects, JSM assets, and configurations. Any loss or corruption of this data can spell disaster for project timelines, team collaboration, service delivery agreements, and the sanity of your team?Therefore, implementing a robust backup strategy is paramount to safeguarding your organization's valuable assets and ensuring that when the inevitable day comes that your data has been impacted - you are 100% confident in your ability to get it back quickly.
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The Reasons to Backup Jira Cloud
Like any business software platform, the need to back up Jira is no different and is generally categorized below;
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Atlassian Cloud Data Protection Limitations
Like most large cloud application providers
The image below is from the Atlassian Cloud Data Protection Guide?
2024 and Beyond - the Emerging Threat Landscape for Atlassian Customers
Although the historical needs to back up your data are still very valid, some threats are on the rise in terms of both frequency and complexity.? In December 2023, we got the chance to interview two global experts in cyber-security from Splunk and Mandiant.?
You can view this recording below.
The 2024 Cyber Security Threat Landscape
Webinar Topics
How to Backup Jira Cloud?
So now that we’ve established what data you have in your Jira Cloud, how important it is and the ways that you could lose it - how can you protect it with data backups? We’ve listed below really the only three options available right now to backup your Jira Data;
Option 1: Use the native tools in Jira Cloud to Back Up
Jira offers built-in tools and features for creating backups, making the process straightforward and accessible to users of all levels. By navigating to the System settings and selecting the Backup Manager, users can initiate full or partial backups of their Jira Cloud instance. These backups encompass essential components such as issues, attachments, configurations, and user preferences, providing comprehensive data protection and recovery capabilities.
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Jira Cloud does not support automated backups. Currently, you can perform data-only backups (which exclude attachments, avatars, and logos) at any time. When you create a backup that includes attachments, avatars, and logos, you will need to wait 48 hours from the last time you created a backup with attachments.
Source:? Jira Software Support
To create a backup for the cloud: Select Settings (??) > System
In the IMPORT AND EXPORT section, select Backup Manager.
Under Backup for Cloud, select Create backup for cloud.
You can tick the Include additional files option if you want to include issue attachments, user avatars, and project logos in the export.
After the backup is complete, select Download backup file.
You can only do this manual process every two days, this is an inbuilt limitation inside Jira Cloud.? Therefore, each time that you run your backup, it will replace the previous backup data so you must be careful about managing your backups and export files.
Option 2: Create and schedule scripts to back up your Jira Cloud data
A practically superior option to using the native backup tool in Jira is to create a script that backs up your data by manually exporting it and then having that script run on a scheduler.
This will allow you to run your backups more frequently and will also allow you to do things like keep multiple copies of your backup data allowing a longer period between the identification of data damage to the moment of data restore.
Challenges
This option definitely provides some more assurance, but if it does come loaded with some hidden risks, such as;
Option 3: ?Use a marketplace app to backup Jira?
Leading Jira Backup Solutions like Revyz Data Manager for Jira offer a seamless solution for automating Jira backup processes, allowing organizations to schedule recurring backups, customize extraction parameters, and integrate with external storage platforms effortlessly. By leveraging Revyz's intuitive interface and advanced features, teams can streamline backup operations, ensure data currency, and minimize human errors. With third-party tools like Revyz, automating Jira backup is as simple as a few clicks, freeing up valuable time and resources for strategic initiatives.
When evaluating Marketplace Apps for Jira Backups, make sure that you select a solution that is compliant with your data residency, is Cloud Fortified, and has aligned with your organizational compliance policies with reputable third-party compliance protocols such as SOC2.
Best Practices for Jira Backups
Advanced Backup Strategies
Conclusion
The stakes have never been higher when it comes to protecting your data and ensuring the smooth sailing of business operations. By mastering the art of Jira backup and adopting a proactive approach to data protection, organizations can mitigate risks, safeguard their valuable assets, and maintain operational resilience in the face of adversity. Whether you're a small startup, a large enterprise, or somewhere in between, investing in a comprehensive backup strategy is essential for safeguarding your organization's success and agility.