How to Attract and Keep Quality Techs

I‘m always on the lookout for articles with the potential to positively change a business. What’s your take on the following points I came across recently?

The technician shortage is real. The automotive industry needs to come to terms with this sooner rather than later. The problem is, no matter when the industry does face up to this, there will be a period where the shortage will be more severe. So, what can you do to keep from being affected by this?

Train Your Techs

Training your techs or putting a system in place where they can get training and be reimbursed for passing the course will help also. The better trained your techs are, the faster and more efficient the repairs. Today’s vehicles are too complicated and expensive to “learn” on. Investing in training up front will result in a definite payback in the future. Training keeps techs.

Keep Your Current Techs

The is the easiest approach. More than likely, if you already have a team of good techs that have been with you for an extended amount of time, you already know how to keep them. Shops, where technicians stay, usually treat them like people, not just employees. The staff is part of the shop’s operation. This grants them a “buy-in” to the shop and its procedures, so they are more likely to cooperate and follow the rules. The management listens to the techs when they suggest changes or ideas on how to make things better. The beauty of this approach is that it costs you no money, just an attitude adjustment.

I’d be really interested to know your opinion. Check out the full article here and then I’d be happy to discuss with you by phone (0407) 743-276 or email [email protected].

Thanks,

Greg