How Artificial Intelligence is Transforming the Digital Marketing Landscape
Real or Fake? Used correctly A.I can have huge benefits and gains for marketing

How Artificial Intelligence is Transforming the Digital Marketing Landscape

The discussion about Artificial Intelligence in the digital marketing space is inevitable in this day and age. Even only 5+ years ago, digital marketers could not think of ever incorporating this innovation in their marketing plans. However, as technology keeps growing by the day, the use of AI in the digital marketing field has become accepted and commonplace. In this view, digital marketers have had to adopt the innovation by jumping on this fast-moving train, rest they risk being crushed by it. 

That notwithstanding, given that digital marketers were reluctant to adopt this technology in the first place, means something has changed. It is the mindset of modern digital marketers that had to change after witnessing the potential of what AI technology could bring in the market. The abilities of AI technology have reached a point that it almost surpasses human capabilities. 

According to studies done by relevant bodies, more than half of the marketers today use AI in their marketing campaigns. Another significant number is planning and devising new strategies of how to perfectly integrate AI in their marketing techniques. Most importantly, a big number of marketing professionals believe that AI will play a big part in the future of marketing. 

A.I has evolved in digital marketing


Benefits of AI Transformations in Digital Marketing?

The main aim of digital marketing is to ultimately create or generate a good user experience. It is believed that when a customer receives personalised content, they are more likely to take the desired action and possibly remain loyal. AI innovators have learned this strategy and are constantly and perfectly creating solutions. AI technology can collect huge amounts of data and arrange it according to how relevant it is to a particular user. 

When the user gets relevant information about a brand, they have a feeling that this brand was possibly made for them. Therefore, AI is providing fast and effective solutions in the digital marketing space and turn, transforming it for the better. There are also more solutions for customers to help them in searching and sampling products which is greatly reducing the rate of dissatisfied customers. 

Another benefit of AI transformation in digital marketing is the ability to predict customer behavior. AI records customer data especially when using online platforms; this technology then analyses the data and predicts customer behavior. In this view, target marketing to such a customer becomes easy and increases the rate of accuracy. Additionally, this improves ROI since a marketer can identify which ads will convert. 

Feedback is a critical aspect of marketing because it helps determine what is working and what isn`t. AI is transforming the ability to give and receive feedback in digital marketing through real-time support. By integrating AI solutions such as the use of Chatbot in marketing, customers are guaranteed of round-the-clock customer support. 

There are many benefits from A.I


How is AI Transforming Digital Marketing?

The integration of AI in digital marketing offers great opportunities in the future. AI offers better customer experience, predictive analytics, and higher ROI as a result of better target marketing. As more digital marketing specialists continue adopting AI solutions, there will be an increase in confidence regarding the use of this technology in digital marketing. That said, here is how AI is transforming digital marketing. 

Email Personlisation has become the norm and is expected

1.  Email Marketing

One of the major transformation of AI in digital marketing is through personalization of marketing emails. Personalisation of emails contributes a lot to its click-through rate and ultimately the conversion rate. Through machine learning, an application of AI, the technology can automatically analyze large data to determine the best times to send emails. Also, this technology can also determine which topics, titles, and content get more clicks. 


Content curation practices are changing

2.  Curating Content

Creating content is just one of the steps to getting the proper attention from the target audience. However, through AI, this content can be curated to ensure that it grasps the right attention and intended conversion rate. Content curation through AI ensures that certain content features well in particular websites. Additionally, it also makes personalised recommendations to visitors and potential customers. In this way, customers can easily find content that will probably interest them even if they are not aware. 


Chatbots are evolving at a rapid rate

3.  Chatbot

Emerging trends indicate that customers prefer brands that can engage with them through messaging. This is a result of the increased need for one on one communication between individuals which has also extended to brands. Also, marketing research indicates that content sent through messenger apps has a higher click-through rate. However, engaging human personnel for the work is not only capital intensive but challenging. Hence, AI technology has provided a solution to real-time 24/7 customer support through Chatbot. A Chatbot is a messaging machine that is integrated into a website to provide automatic responses to visitors. 


Analytics and Analysis are huge

4.  Marketing Analysis

Successful digital marketing campaigns require great predictive analysis techniques. Predictive analysis entails using techniques such as machine earning, statistical algorithms, and data mining to determine future trends. AI is transforming digital marketing through predictive marketing by combining all these techniques making it extremely easy to predict future events. In this view, AI has transformed marketing from reactive to proactive. 


Know your customer.... and how to target them, based on their intents and behaviour

5.  Target Marketing

When you have digital content ready, you want to ensure that it reaches the right audience and carries the same intensity as was intended. There are a lot of benefits of reaching the intended audience for a brand as well as its assets. Consequently, with the introduction of AI technology, target marketing has become more effective. AI analysis customer data available on the internet depending on the user`s online interaction. The technology can determine the user`s preferences using this data, making it easy for a marketer to determine the kind of product to market to the user. 


In conclusion, the role of AI in digital marketing cannot be overlooked especially looking into the future. Additionally, this technology is not only providing solutions for digital marketers but has also made the customer experience easy. For businesses, AI in digital marketing is significantly increasing the ROI through more accurate analytical techniques. On the other hand, the benefits of AI integration in digital marketing are undeniable.

Andy N.

Senior Marketing Manager | Digital Marketing | Growth Mindset | Agile

5 年

Chatbot operators are emerging all the time - do you have a recommendation?

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