How Artificial Intelligence is Transforming Businesses in Mexico, the United States, and Canada

The adoption of artificial intelligence (AI) is rapidly reshaping the productivity landscape across North America. Mexico, the United States, and Canada are at the forefront of this transformation, with a growing number of organizations integrating AI technologies to optimize operations, reduce costs, and stay competitive in the global market.

The Case of Puebla, Mexico: A Transformation Model

In Mexico, Puebla stands out as a leader in this movement, with over 75,000 businesses—22% of the state’s total—having adopted AI in their production processes, according to Manpower Group. This progress is driven not only by modernization needs but also by international demands for standardized processes. Leading industries in AI adoption include life sciences, technology, logistics, manufacturing, and energy.

Héctor Alberto Sánchez Morales, president of the Puebla Business Coordinating Council, emphasizes that AI is now indispensable for exporting products and meeting international standards. Companies of all sizes are investing in AI to automate manufacturing, supply chains, and logistics processes, solidifying their foothold in key markets like the United States, Canada, and Germany.

United States and Canada: Leaders in Technological Integration

In the United States and Canada, AI adoption is making significant strides. A PwC report reveals that 45% of U.S. companies already use AI in areas like predictive analytics, process automation, and customer experience improvements. In Canada, Statistics Canada notes that 41% of businesses plan to increase AI investments in the near future, signalling a robust commitment to technological advancement.

GenAI: Driving Real Business Impact

At Accéder, we are implementing TITAN, our generative AI solution designed to empower businesses across industries. With this type of technology, companies can:

• Increase sales revenue per representative by 9.4% through instant access to precise customer and product information.
• Enhance marketing conversion rates by 21.5%, enabling targeted campaigns that resonate with audiences.
• Improve case resolution speed by 50% in customer service, leading to higher satisfaction and user experience.
• Provide 80% more accurate and timely HR responses, covering employee queries and training needs.
• Achieve 100% faster supply chain and logistics decision-making, enabling rapid scenario generation and analysis.

Success Stories with TITAN

Our AI-powered solution is already transforming businesses:

• Customer Care and Employee Support: automated technical responses for distributors and customers, providing instant answers on product features, applications, and technical details.
• Customer Care, Sales Online and Supply Chain Information: enhanced operational efficiency by automating support emails, providing real-time supply chain information, and guiding customers through its chatbot to select the perfect product and close the sale online.
• Demand Forecasting and Supply Chain Planning: leveraged TITAN’s AI Forecasting Engine to predict demand, optimize inventory, and streamline supply operations, enabling strategic decision-making.

The Challenge of Adaptation

Experts warn that companies resisting this transformation risk falling behind. A lack of knowledge, reluctance to change, or insufficient investment could exclude organizations from new projects and international markets.

Many global companies offer GenAI solutions that often seem out of reach for mid-sized and small businesses due to the substantial investments of time and money required. Recognizing this gap, Accéder has designed TITAN to break these barriers. Our solution is tailored to fit the budgets of mid-sized and small businesses while ensuring rapid and seamless implementation. By prioritizing affordability and efficiency, Accéder is making advanced GenAI technology accessible to the companies that need it most.

AI: The Key to Business Success in North America

Artificial intelligence is not just a trend but a necessity for businesses striving to lead in a globalized world. AI is redefining productivity and innovation across Mexico, the United States, and Canada, becoming a cornerstone of corporate competitiveness.

Based in Montreal, one of the world’s AI hubs, Accéder constantly evolves and adapts the latest AI technologies to guide companies toward a more efficient, AI-powered future. Together, we can unlock the full potential of technology and reshape how you do business.