How is AR-enabling enterprises to adopt a proactive service model?
Thinker Media Group
Fueling Growth Through C-suite Relationships & Strategic Partnerships
What is AR?
An interactive experience called augmented reality (AR) blends content created by computers with the physical world. With the aid of digital visual components, audio, or other sensory cues and technology, augmented reality (AR) creates a more enriched version of the real world. It is a developing trend among organizations and one of the key goals of augmented reality, in the midst of the rise of data collecting and analysis, is to highlight certain elements of the physical environment, raise knowledge of those features, and extract clever and available insight that can be used for real-world applications.?
Here are some examples of how businesses are using augmented reality and adapting a more pro-active service model:-
Employees may diagnose possible problems and carry out preventive maintenance using live visual instructions enabled by augmented reality (AR) before things get out of hand and turn into big difficulties that could lead to catastrophic equipment failure. No matter a customer's level of technical proficiency, experience, or comfort with severe equipment difficulties, seeing the graphic representation provides crucial support. The information acquired from these AR encounters can then be used to spot patterns over time and notify maintenance personnel of any impending issues.
Along with upskilling the current staff, recruiting and training new personnel can be costly and prohibitively expensive. Businesses are increasingly acting proactively by using augmented reality (AR) to collect content that documents the invaluable knowledge of employees who are leaving the profession, facilitating a smooth knowledge transfer process. Every stage of the diagnosing and repair process can be recorded by technicians using AR wearables, saving the data in a database from which full-length videos or quick clips can be compiled to create useful teaching modules. No matter what level of technical experience an employee has, AR may be a great tool for training and bringing them up to speed
Even a proactive organization cannot always prevent service truck rolls. To the greatest extent possible. Although.excessive service dispatches should be avoided; one out of every three service calls ends in a site visit and extra costs. By using technology to pre-diagnose future problems and make sure the correct parts and resources are initially brought onsite, AR enables field service specialists to adopt and sustain a better world.
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Businesses nowadays just cannot afford to follow the old rules. Organizations seek out any chance in the highly competitive business environment of today to obtain even the slightest advantage over their rivals. Any firm seeking to advance in its market should incorporate augmented reality (AR), which has a wide range of applications and capabilities. The enormous changes in overall corporate strategy forced upon by the pandemic show how important flexibility, adaptability, and agility are in today's global environment. An organization will fall behind more creative competitors if it is not adaptable and open-minded in embracing new technology.
Conclusion
AR aids field service technicians in a similar way it helps factory workers: by displaying predictive analytics data produced by the product, guiding them visually throughout repairs in real time, and linking them with distant specialists who can help optimize operations. For instance, a field technician might learn from an AR dashboard that a particular machine part will probably break within one month, allowing the technician to replace it right away to avoid an issue for the customer providing satisfaction creating a good brand image in the minds of the consumer.
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