How Apple, Microsoft and Zoom transform employee experience

The workplace is no longer about chaining yourself to a miserable cubicle in a stuffy office.?

And the companies that treat employees like commodities are dying.

Accelerated by the pandemic, modern workplaces are increasingly omnipresent, spanning physical and virtual dimensions.

The world’s most innovative companies view this holistic experience through the lens of offices, remote working, and business travel.?

The opportunity to shape and measure these experiences is increasing. And the employees that inhabit these workplaces are like buzzing bees in a creative hive.

People are the heart of any business and in this article I’ll share three ways leading companies inspire creativity to improve recruitment, retention and ultimately performance.

Designing collaborative physical spaces

Physical environments can encourage teamwork and spontaneous connections. Research shows that 70% of employees believe that having access to collaborative spaces improves their productivity and engagement.

苹果 's HQ Apple Park, Steve Jobs' vision for collaboration and innovation, stands as a pinnacle of architectural workplace design. Boasting a circular design intended to foster chance encounters and spontaneous interactions among employees.?

Apple Park runs entirely on renewable energy, with its solar panel installation ranking among the world's largest. This integration of technology and sustainability has created a workspace where employees can thrive, resulting in a reported 90% satisfaction rate among Apple employees working at the campus.

Optimising the digital workplace experience

Optimising the digital workplace experience entails designing user-centric digital tools, implementing robust collaboration platforms and fostering employee well-being.

Organisations with well-structured remote work programs have seen a reported 55% increase in employee productivity, underlining the importance of prioritising the digital workplace experience.

With its "hybrid workplace" approach, 微软 offers employees flexibility in choosing where and how they work, whether it's from home, the office, or a combination of both.?

The company has invested in technology and tools like Microsoft Teams and SharePoint to facilitate collaboration and communication across distributed teams.?

By prioritising flexibility, communication, and employee well-being, Microsoft has positioned itself as a leader in creating a successful hybrid work experience.

Delivering great travel experiences

Leaders are increasingly realising that employee experience extends to when employees are travelling on behalf of the company.

According to an HBR study, 95% of people say face-to-face meetings are key to successful long-term relationships in the workplace.

Ironically, one such company to transform the travelling employee experience is video conferencing software Zoom.

Zoom uses Navan for travel management. Before Navan, Zoom faced user experience complexities and policy enforcement challenges. With Navan, they've achieved a 15% travel savings and a 98% online booking adoption rate.?

Navan's user-friendly interface and comprehensive services align with Zoom's culture of care and efficiency, streamlining processes and ensuring employee safety and satisfaction.

To conclude, leading companies like Apple, Microsoft, and Zoom are reshaping employee experiences in three key ways:

1. Apple's innovative campus design at Apple Park fosters collaboration and sustainability.
2. Microsoft's hybrid workplace approach prioritises digital tools and flexibility for distributed teams
3. Zoom transforms the travel experience with Navan, achieving significant savings and ensuring streamlined processes and employee satisfaction.?

These strategies highlight the importance of holistic employee experiences in driving organisational success.

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