How to analyze and reduce the TCO of your ServiceNow and Salesforce solutions
Albert Franquesa
Founder | Board Advisor | Chief Strategy Officer at Quality Clouds | NED
Waste in SaaS Development
The reality of waste in software development has been there since the first software programming days, those days of the waterfall model.
In their classic work “Lean Software Development: An Agile Toolkit“, Mary and Tom Poppendieck identify 7 different types of waste; to mention but a few: extra features being added in the product, inefficient handoffs, defects and partially done work. Other studies include also software transportation, which essentially refers to inefficiencies in the release management activities.
In an article written in 2014 by Steve Arnold and Paula White from IBM about lean transformation, the authors defend that with a leaner approach and the right tools, waste can be reduced in 30%. If we consider that 45% of IT projects run over budget, the figure seems pretty acceptable.
How does this fit with #ServiceNow and #Salesforce?