How AI makes work life easier: A peek into my daily routine as Head of Digital.

Being the Head of Digital at E.ON Next means my days are full of meetings, deadlines, and big-picture planning. To manage it all, I rely heavily on AI to smooth out the rough edges and keep things running seamlessly. Here’s how AI has become my go-to tool for optimal productivity.

Taking meeting notes.

Remember the days of frantic note-taking during meetings? Thanks to AI-powered transcription tools, those days are over. These tools capture every detail accurately and organise everything neatly in real time. It’s like having a super-efficient note-taker by my side, allowing me to focus on the conversation without missing anything important.

Keeping my calendar in check.

Managing a packed schedule is no easy task, but AI-powered calendar assistants simplify it. These assistants analyse my schedule, preferences, and external factors to suggest the best meeting times, spot conflicts, and send timely reminders. It’s like having a personal assistant who knows exactly what I need when I need it.

ChatGPT for better communication.

ChatGPT has revolutionised how I communicate inside (and outside) the company. Whether drafting job ads, composing emails, or brainstorming project ideas, ChatGPT’’s natural language processing skills ensure my messages are clear and tailored to the audience. It’s like having a writing buddy who always knows the right words to say.

Copilot for my development team.

Copilot has been a game-changer for my development team. This AI-powered coding assistant suggests code snippets, identifies bugs, and offers solutions in real time. It’s like having an extra set of eyes and hands to help with coding tasks, making our projects run smoother and faster.

AI tools for the design team.

For my design team, AI tools open up a world of innovations and possibilities. Whether it’s to generate design variations or automate repetitive tasks like image resizing, these tools free up valuable time for creative thinking. It’s like having a virtual assistant that takes care of the boring stuff so we can focus on creating striking designs.

AI tools for customer research.

Understanding our customers is crucial in the digital world, and AI-powered analytics tools make it easier than ever. These tools analyse vast amounts of data to uncover insights and trends, helping us make informed decisions. It’s like having a crystal ball that predicts what our customers want before they even know it themselves.

ChatGPT for personal use.

I already mentioned how ChatGPT is a handy companion outside work. Here’s how. From managing to-do lists to finding recipes and entertainment recommendations, ChatGPT keeps me organised and entertained in my personal life. I think of it as a helpful friend who’s always there when I need them.

If you want to start your AI journey, go to ChatGPT and ask, ‘How can AI help me be more productive in my role as a [insert role]?’. It will open your mind to the possibilities available to you - and quite possibly change the way you work forever.

The big business opportunity.

In short, AI has become my secret weapon as Head of Digital, helping me tackle challenges and stay ahead of the game. By embracing AI across various aspects of my work and personal life, I navigate the digital world with confidence and ease, knowing I have the tools to succeed.

I’ve talked about how I use AI day-to-day. But on a wider level, AI is also a key enabler for business strategy and operations. By leveraging AI, a business like ours - with a large customer service operation - can become more efficient, reduce costs, and significantly enhance the customer experience. Let me explain further.

AI can significantly enhance the efficiency and effectiveness of customer service by automating routine tasks and providing real-time support. AI-powered chatbots and virtual assistants handle a large volume of common customer inquiries, allowing human agents to focus on more complex issues. Natural Language Processing (NLP) enables these systems to understand and accurately respond to customer queries.

AI assists agents by offering real-time suggestions, sentiment analysis, and call summarisation, improving response times and the overall quality of customer interactions. AI-driven analytics can also identify patterns and trends from customer interactions, helping refine service strategies and boost customer satisfaction.

The industry has already started to transform by embedding AI as part of its strategy, and this will only continue to grow and disrupt the status quo. As a business, you can no longer be on the sidelines regarding AI; you must drive, adopt, and lead the charge.