How AI is Helping & Empowering Employees in a Salesforce Implementation and Consulting Company?

To embrace Artificial Intelligence technology or not is one of the biggest dilemmas that companies and employees are having currently. There are 62% of employees who believe, to embrace AI they need to learn a new skill set. 80% believe AI helps businesses improve revenue. On the other hand, there are a large number of employees who believe that AI will replace them.

Guess what? This is the biggest myth.

On the contrary, employees who are utilizing AI will definitely replace you.

To overcome this knowledge-gap, many companies have already started building and working on AI learning programs for their businesses.

As a Salesforce Implementation partner , we understand that it is urgent to super charge employees with the power of AI so that we can achieve new levels of productivity and unleash exemplary customer experience.

Build a Robust AI Learning & Employee Development Plan – A 3 Step of Preliminary Plan

To embrace AI is not an easy task, one has to be vigilant enough to have it work successfully; otherwise, your budget, resources, employees, and their learning zeal will go down the drain. Our expert Salesforce implementation partners have penned these factors to consider before you build an AI learning plan for employees –?

Setting Clear Objectives

The foremost thing before you start with AI learning and employee development strategy is to analyze all possible outcomes that you would like to achieve.

Assessing Resources and Expectations

Do you have a proper resource to measure the expected outcomes? Above all, will that outcome allow you to achieve the organization’s final goal?

Ensuring Compliance and Ethical Considerations

You should also set expectations for employees regarding their daily use of AI. Analyze the capabilities of each employee and the level of AI knowledge they need. Make sure every process or technology you plan to implement is well-compliant.

AI-Powered Tools in Salesforce Ecosystem for Empowering Employees

The realm of Salesforce is full of innovation and progressive tools that help businesses avoid rigmarole and become efficient.

In the present time, AI is at the forefront of Salesforce CRM, and as a Salesforce consulting and implementation partner, we also embrace AI-powered tools that empower our employees, facilitate quick decision-making, and elevate client servicing in real-time.

Following are the top AI-based Salesforce tools that we embraced in our organization and that are benefiting employees and making them confident enough to march to the beat of their own drums –

Salesforce Einstein

This AI-powered tool has helped our employees make smarter decisions and analyze humongous data efficiently. From predicting outcomes to automate tasks, Einstein AI is always there.

• Employees can analyze customer behavior, purchase patterns, and other dynamics, and accordingly enable a more personalized customer experience.
• Einstein mitigates manual tasks and brings automation so that employees can focus more on their core jobs rather than rigmarole processes.
• When you get what exactly your customer needs and you reach them with the required solution, that’s where you actually strike a chord. Einstein gives real-time insights so that you can reach customers timely and with relevant solutions or products.

Tableau AI

Now data-driven insights are at your fingertips. The excellent visualization capabilities of Tableau make the data analysis process a piece of cake. There is no more guesswork, Salesforce implementation companies can bring employees and customer relationships to the center of business. Tableau AI will help you in many ways –

• Salesforce integration with Tableau AI is the cherry on the cake. Employees can quickly uncover hidden trends for sales performance, customer demographics, operational data, etc.
• The predictive models are the power engine of Tableau AI that allows employees to make accurate forecasts and stay ahead of the market trends.
• One of the best parts of this AI-powered data visualization tool is user-friendliness. A user with limited technical knowledge can also build impactful dashboards.

AI Chatbots

AI-powered Chatbots have been with us for quite some time, and they are strengthening customer relationships like pros. The rise of AI has only made them more responsive and highly efficient.

• AI Chatbots are available 24x7. They can revert to customer queries (simple or complex) instantly irrespective of time zones.
• AI Chatbots come with personalized responses. The way they connect with customers and deliver personalized responses will create a trust factor.
• It stores every interaction and uses it to continuously improve conversation, analyze your intent, understand customer behavior, and deliver solutions in a more personalized manner.

Keep these three technologies in your AI learning program. These will keep your employees on their toes and stay competitive in the market.

Conclusion

As a Salesforce implementation company, we have been experimenting with AI and garnering spectacular results. After using AI, we can say one thing for sure, it is the future, it is empowerment.

Tools discussed above not only hone employees' skills but also bolster the human resources of your organization. AI is not an alternative, it is the need of the hour that every organization should embrace for its employees.

At FEXLE Services, we believe in harnessing the power of AI to empower our team and ensure seamless Salesforce implementations. Whether it's predictive insights through Einstein or data-driven decisions with Tableau, we are committed to staying ahead in the industry, ensuring our employees and clients alike thrive in this AI-powered future.

Embracing AI today means paving the way for a smarter, more efficient workforce tomorrow.