How Agentforce Is Outpacing Copilots

In this edition: Autonomous AI agents are here, and they’re ready to augment how we work.?

Read on to get the latest Salesforce news, and dive into how Agentforce is helping companies like Saks Fifth Avenue push the boundaries of traditional experiences.

The Big Story

A New Chapter Unfolds: AI Agents Outpace Copilots and Redefine Work

Autonomous AI agents are no longer futuristic figments of our imagination. They're here, ready to manage simple and complex workflows, boost productivity, and operate as reasoning collaborators, augmenting how we work.

Adam Evans, SVP of Product for Salesforce AI Platform, dives into three key areas that are helping this technology outpace copilots and redefine work for companies like Saks Fifth Avenue.

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This Week’s News Roundup

Salesforce Named a Leader in the 2024 Gartner? Magic Quadrant? for B2B Marketing Automation Platforms

For the seventh consecutive year, Salesforce Marketing Cloud Account Engagement has been recognized as a Leader.

"It has sophisticated automation capabilities. The ability to create highly personalized and automated marketing campaigns is a game-changer for businesses looking to deliver targeted messages and optimize customer interactions," said a customer in the Gartner review.

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Salesforce Introduces New AI-Powered Solution for Insurance Brokerages to Automate Processes, Deepen Client Relationships, and Drive Growth

Customers like The Baldwin Group are using Salesforce Financial Services Cloud to enhance client interactions through unified data and improved cross-functional team collaboration.

Financial Services Cloud for Insurance Brokerages combines CRM, AI, and real-time data to help streamline and expedite processes like policy servicing, plan year renewals, and identifying gaps in coverage.

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Stories & Insights

Celebrating Two Decades of Partnership: Salesforce and The Arc San Francisco

Salesforce has proudly partnered with The Arc San Francisco since 2000, creating meaningful, full-time employment opportunities for people with intellectual and developmental disabilities.

Beyond just creating jobs, this collaboration has helped these workers find rewarding, long-term careers.?

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Salesforce Equality Group Leader on What It Means to Be a Caregiver

Salesforce Parents and Families is an Equality Group dedicated to promoting equality and equity for employees in their parenting and caregiving journeys.?

This Parents and Families Champion Month, Salesforce’s Global President of the group opens up about the challenges caregivers face and the impact of family care on employees.

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Did You Know?

Eighty-four percent of enterprise CIOs believe AI will be as significant to their businesses as the rise of the internet, but only 11% say they’ve fully implemented the technology.?Learn what’s holding them back.

For more stats like this, visit the Stat Library.