How is Agentforce different from Einstein GPT?

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Technology is helping businesses work faster. In Salesforce, two AI tools—AgentForce and Einstein GPT—make things easier. But they do different jobs. Let’s break it down.

What is Einstein GPT?

Einstein GPT is like a smart assistant. It helps people by writing emails, summarizing chats, and making reports.

How it helps:

• Sales teams can send emails faster.
• Customer service teams can reply to customers quickly.
• Marketing teams can create messages for customers.

“Einstein GPT helps people save time and work smarter.” – Joseph Espiritu, SOLVD Consultant

What is AgentForce?

AgentForce does more than just help. It can do tasks by itself. This means businesses can let the AI handle full jobs without a person needing to step in.

How it helps:

• Customer service teams can use chatbots to answer questions.
• Sales teams can find the best customers to contact.
• Operations teams can handle paperwork without help.

What’s the Difference?

The big difference is how much they do. Einstein GPT helps people by giving ideas for emails or summaries. AgentForce actually does tasks so people don’t have to.

“Einstein GPT helps people. AgentForce does the work for them.” – Joseph Espiritu, SOLVD Consultant

Which One Should You Use?

If you need AI to help with work, Einstein GPT is a good choice. If you want AI to handle work on its own, AgentForce is better. Many businesses use both—Einstein GPT for small tasks and AgentForce for full automation.

AI is changing the way businesses work. If you want to save time and help customers faster, now is a great time to start.

Want to learn more? Contact SOLVD today to see how AI can help your business.

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