How to achieve exceptional Customer Experience in a very complex sector?

[English-speaking-guests coming soon]

Welcome to an exciting new episode of Walking in their Shoes, the podcast that takes you on a captivating journey into the minds of remarkable entrepreneurs!

In each episode, I invite industry leaders to immerse themselves in the perspective of their customers, sharing invaluable insights on how they strive for top-tier customer service. But that's not all – we'll also delve deep into the personal and professional journeys that have shaped these exceptional individuals.

Our guest today, even from a young age, had always a strong desire to make a positive impact on the world and humanity.

As one of the first graduates in Biotechnology in Argentina during the 1990s, his motivation stemmed from a personal tragedy - the loss of his father to cancer. This incident fueled his desire to utilize new technologies in the pursuit of curing diseases.

At just 24 years old, he founded his first IT startup and has since dedicated himself to technology-based companies, driven by the belief that technology can make a significant difference in people's lives.

After achieving multiple successes, he decided to embark on a new venture four years ago. This time, his focus was on creating a technology-centered company in the food sector, sparked by his realization that there is a serious problem with food production and global warming that will affect future generations.

??? Catch the full conversation with Andrés on?Apple Podcast?and?Spotify

In this episode, I’m chatting with Andres Montefeltro , the co-founder of CUBIQ FOODS , a Spanish startup that develops value-added food ingredients aiming to improve the food chain's healthiness while minimizing environmental impact.

Andrés has always been obsessed with delivering excellence, prioritizing quality and perfection. As a professional and individual, he embodies qualities such as humility and gratitude.

Instilling these attributes within his organization has enabled his team to truly understand their customers' needs and empathize with them. In the complex sector of food technology, collaborating closely with customers during the development process is vital in order to achieve the highest quality products and customer satisfaction.

Thank you for being a part of our journey. Together, let's explore the fascinating realm of customer-centricity!

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Stay tuned for more thrilling episodes and inspiring stories!