How Accenture is Helping GCCs Evolve as Reinvention Engines

Global Capability Centers (GCCs) have evolved from basic ‘doer’ of services to being ‘core strategic’ entities of their parent organizations. Modern organizations need ‘modern GCCs’ to set up a new performance frontier. Accenture’s latest report, Modern Global Capability Centers as Reinvention Engines, focuses on how GCCs play the critical role of providing organizations a global pool of top-tier talent, the latest in emerging technology, and training.

In doing so, GCCs are revolutionizing the way businesses operate, serving as pivotal engines of reinvention across industries. Businesses that leverage this global talent pool and leverage emerging technologies can unlock innovation, efficiency, and competitive advantage.

The C-suite needs to adopt five critical steps to accelerate reinvention and unlock unprecedented business value. Enterprises must set a comprehensive talent strategy by incorporating specific capabilities for the GCC to meet business goals. They also need to tap into talent-rich location like Asia Pacific, Africa, and Latin America. One of the fundamental steps for businesses to get the best out of GCCs is to build a strong digital core. This will help them align with organizational goals and plan for continuous investment. Other priorities include promoting cross-functional collaboration through GCCs and building an omni-connected culture for employee satisfaction and revenue growth. Read More | Discuss

Unlocking Digital-first Talent to Power Business Reinvention

At the recent Nasscom GCC Conclave 2024 , Accenture – which was the Enterprise Reinvention Partner – made a stellar showcase of its technology prowess and market positioning. Mahesh Zurale , Lead – Advanced Technology Centers Global Network, Accenture delivered the opening keynote of a Masterclass on ‘Harnessing Emerging Technology for Business Value’.

Themed on ‘The route to reinvention: Mapping talent journey through Global Capability Centers,’ Mahesh’s keynote focused on how GCCs have an opportunity to access, create and unlock digital-first talent and emerge as engines that power reinvention for businesses. Drawing from Accenture’s latest report on GCCs , Mahesh laid emphasis on the five fundamental ways to leverage GCCs as catalysts for reinvention and unlocking talent. Discuss

How Emerging Technologies Help Businesses Deliver Value

In the Nasscom GCC Conclave Masterclass that highlighted Accenture’s work with GCCs, Sandeep Dutta , Lead – India Business, Accenture spoke on how companies are delivering value from emerging technologies such as AI, generative AI, ML and cloud.

These technologies are helping GCCs unlock innovation, efficiency, and competitive advantage. He also pointed out an Accenture survey that says technology was the number one reason for disruption last year on the back of advances in generative AI. And how “reinventors,” the best-fit to set up a new performance frontier, rose from 8% to 9% this year. To succeed in the next decade and weather new highs of disruption, companies need to embrace an accelerated and continuous reinvention strategy, rooted in data, AI, and new ways of working – enabled by modern GCCs. Discuss

GCC Leaders Share Insights from their Reinvention Journeys

At the Masterclass, senior GCC leaders from Nestle, Cargill and JPMorgan Chase joined Accenture’s Sandeep Dutta to discuss how GCCs are pivoting to become true business reinvention engines.

Jason Stalker , India IT Hub Lead, Nestle, highlighted how emerging technologies result in tangible business value for Nestle and influence the organization's business strategy. Sumit Gupta , VP, Digital Technology, Cargill spoke on the organization’s cloud transformation journey and how the enterprise adopts emerging technologies like generative AI to drive business value. While Subba Perepa , MD & India CTO, JPMorgan & Chase, shared insights on the role of partnerships in an organization's technology strategy and how to address the risks of adopting emerging technologies in the BFSI industry. Discuss

Fueling the Transformative Power of GCCs

One of the top highlights at the Nasscom GCC Conclave 2024 was the Accenture Experience Zone where Accenture subject matter experts (SMEs) took GCC CXOs through deep-dive sessions into cutting-edge technologies that can help GCCs reinvent businesses. The lounge, with four state-of-the-art demo pods on Accenture’s global capabilities – LearnVantage, AI Navigator, GenWizard and SynOps – drew in top GCCs from across industries. Through these demos, we highlighted Accenture’s end-to-end role in the GCC journey – from advisors to enablers. This unique role fuels the transformative power of GCCs and is pivotal for the evolution of modern GCCs as reinvention engine and a catalyst for change. Discuss

How can GCCs Innovate for Growth

For GCCs to thrive in the future, organizations need to lead with responsible AI, an evolving workforce and digital-first innovation. At a recent GCC conference in Chennai, organized by the American Chamber of Commerce (AmCham) in India, Ankur Aggarwal , MD and Lead – GCCs, Growth and Strategic Client Relationships, Accenture in India, discussed about GCCs in Chennai driving innovation, fueled by skilled workforce, vibrant ecosystem, and support from government. He was in conversation with Sahana Danasekaran , AVP at Guidance, Government of India, in a fireside chat at the conference. Discuss

Accenture is ready to help as you begin to re-imagine your business. If you’d like to know more about how we can partner with you in your Reinvention journey, please feel free to contact us.

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