Housebuilders: The importance of having your sales staff and managing agent work together

At some point in a new development, your on-site sales staff and your managing agent will be at the location at the same time, liaising with customers or potential customers. Perhaps the customers will know the difference between the two, perhaps they won’t.??

It’s for sure that both sales staff and the agent will field questions best suited for the other or refer to the other. A united front and a cohesive approach to dealing with residents would help during this transitional period in the life of your development.?

I suggest:??

Open communication – make sure?both teams?have mobile and email communication?and can pass these on to customers?

Liaise – meet each other and review what’s going on on-location. Sales events, scheduled inspections, etc.?

Stay?informed?–?make sure both teams?refer to?and have available?each other’s collateral and printed material to help answer customer enquiries. It is not ideal to have?sales staff promising?a service?that doesn’t exist?or the managing agent handling an enquiry about snagging issues.?

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