Hotel Manager Learning

Hospitality and Hotel Management is constantly changing, so Hotel Managers should continue to learn new skills and abilities during their career.

A certain part of Hotel Management involves Learning the basic technical aspects of the service area of the Hotel they deliver. For most of these competencies, training courses, while effective, are often not sufficient to provide all their necessary skills.

Hotel Managers should also understand skills and competencies such as basic staff motivation, communicating and maintaining certain attitudes and behaviours that maximize discipline and performance within the Hotel.

Any Hotel Manager must create and foster an environment in which they, and their Hoteliers, are constantly learning? One way to do this is to clearly and regularly identify challenges that their Hotel or Hospitality service faces, and the skills and knowledge that the team needs to overcome these challenges.

Hotel Managers must acquire their necessary skills and competencies using a range of opportunities; we must learn through continuous education and learning in the Hotel (including self-learning programmes); the world of hospitality is full of structured “academic” courses; the most common form of management training. ?

Secondments, attachments, shadowing and observation and study tours provide practical learning for a Hotel Manager and gives us examples of how others handle situations you will likely experience within your career.

Hoteliers can benefit from Mentoring and coaching relationships – experienced mentors provide insights into managing partnerships and relationships and opportunities to seek advice when we come across difficult situations.

Where we work, peer to peer learning, can be extremely worthwhile – an opportunity to meet other Hoteliers, share experiences, challenges and solutions and to support each other. Other valuable Hotelier learning techniques include:

Hotel Learning groups - groups of team members who meet regularly to discuss issues and help develop or improve.

Hotel Organization Networks – Hoteliers from within and outside your Hotel with a common interest improving their situation.

Reflection sessions – Hotel Managers and their teams set aside a regular time to review their work, identify areas that need improvement, and ways to improve their service.

Methods should be linked to challenges Hoteliers face in delivering their services. Every Hotel Manager and Hotel worker needs clear learning objectives, a learning plan and available time for these activities – perhaps half a day every two weeks for team or personal learning.

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