3 Ways a Hotel Manager Develops their Culture

Whether you are a Hotel Manager in a small Hotel department or a Hotel General Manager with hundreds of employees, a Hotel’s company culture is something you should pay attention to if you want your Hotel work to succeed.

A Hotel’s Culture is the character and personality of your Hotel organization. It is what makes your Hotel business unique and is the sum of its values, traditions, beliefs, behaviours and attitudes.

A Positive Hotel Culture attracts talent, engages hoteliers in their work and affects performance. This Cultural Personality of your Hotel business is influenced by everything. Hotel Leadership, Hotel management, workplace practices, policies, people and more impact a Hotel’s Culture significantly.

The biggest mistake Hotels make is letting their workplace culture form naturally without first defining what they want it to be.

When it comes to Hotel company Culture, it does not matter how many inspirational posters you have hanging on your walls, if your employees do not feel valued, your Hotel Culture can never succeed. Here is some practical advice on what to do:

YOUR Hotel TEAM HAS TO KNOW WHAT BEHAVIOR IS EXPECTED OF THEM IN VARIOUS SITUATIONS. It can be understood as transparency in your actions and decisions. Regardless of the Hotel Department that you work in or whether you are a Hotel Manager or not, you need to know precisely what is expected of you? Hoteliers need to be open and honest about their actions whilst at work and the expectations they have of their Teams. When a Team knows what is truly expected from them, it is more likely for them to focus their talents, skills and knowledge on exceeding their Hotel Manager’s or Supervisor’s expectations and providing value within their Hotel Departments. 

Hoteliers should feel COMFORTABLE working in their hotel If your team has desks, make sure they are comfortable enough, chairs have enough back-support and the monitors are positioned right. If you can afford to have your staff on flexible schedules, do so. And if not, at least they will know that in cases when they need to leave in an emergency, or they have a family crisis of some sort, they are not alone, and their Hotel Supervisor or Hotel Manager can back them up if necessary.

And A Hotel Manager SHOULD BE WORKING FOR their TEAM AS MUCH AS THEY WORK FOR YOU If you want your Hotel Department or Shift to succeed, people are your most important asset, especially if you are dealing with Hotel Guests directly. Make sure you personally know the people working for you. Why? Because if you hope to build a strong team, knowing your people well is essential. Spot the conflicts early and sort them out. In some situations, it is better to have a talk with both sides one-on-one, in others, it is better to bring both sides together and have an open conversation. Do not see teambuilding as a waste of time or money. 

Culture is just as important as Strategy. Perhaps “Culture eats Strategy for breakfast”, a phrase originated by Peter Drucker (and made famous by Mark Fields, President of Ford), is an absolute reality in Hotels Today.

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