Hotel Linen Laundry should Win Customers in Management, Quality, and Services
Nowadays, the competition in every industry is fierce, including the laundry industry. How to find a healthy, organized, and sustainable way to develop in the fierce competition? Let's take a look at what H World Group Limited shared at the "First Western Accommodation Industry Chain Development and Cooperation Summit and the Fifth Hotel & Shop Plus Washing Forum (Chengdu)."
As a leading hotel chain enterprise in China, H World Group Limited?owns many brand chain hotels such as Hi Inn, Elan Hotel, HanTing Hotel, JI Hotel, Starway Hotel, Crystal Orange Hotel and operates more than 10,000 hotels worldwide. Then what did H World Group Limited do when facing fierce competition in laundry market?
H World Group Limited began to do the washing centralization project in 2022. By virtue of "weeding out" and "nurturing excellence", H world Group Limited integrated the resource of the laundry plant.
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??Weeding Out
The leading enterprises of the chain of H world Group laundry companies formulate some audit standards. Small and scattered washing factories are concentrated. Washing factories that do not meet standards and norms should be?eliminated by virtue of third-party audit. This work can be said to be the first to open the standard and normative operation of the laundry industry. After careful audit by third parties, the number of laundry companies has been reduced from more than 1,800 to 700.
??Nurturing Excellence
The so-called excellence nurturing standardizes the operation and management of the H World Group laundry business and improves work efficiency through the establishment of standards and practices of smart linen by H World Group Limited. Using the operating standard to deduce the washing standard backwards and using the washing standard to deduce the product standard backwards can contribute to achieving the mutual unity of the hotel and laundry services suppliers?and promoting the hotel linen washing plant to carry out higher standards, and more standardized washing services. It helps the hotel to improve the customer accommodation experience.
What kind of changes have been brought to the hotels and laundry service suppliers by the above "weeding out"?and "nurturing excellence"?methods? We will continue to share them with you in the next article.