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Ever consider using the self-checkout line to test people?

I recently had a fascinating conversation with a client about life and, surprisingly, my dating life. He suggested an unconventional idea: go to the store and buy 25+ things and observe how they handle the self-checkout line with you.?

"What?" I asked.?

He explained that the self-checkout line is a perfect test of patience, teamwork, and problem-solving skills. He explained more about how it can be used as a great tool in gauging people and I knew I had to explore it further in this newsletter.

But to get started, here are 3 interesting facts about self-checkout lines:

?? Patience Under Pressure: Studies show that about 20% of self-checkout users experience frustration due to technical issues, leading to insights into how they handle stress and maintain composure under pressure (Source: Retail Wire.)

?? Problem-Solving in Real-Time: A survey revealed that 75% of customers had to resolve at least one issue on their own during self-checkout, highlighting their problem-solving capabilities and adaptability (Source: Technomic.)

?? Teamwork in Action: Observing how individuals assist or collaborate with others in self-checkout lines can reveal their natural tendencies towards teamwork and leadership. In fact, 40% of users often help others with difficulties, showcasing their collaborative spirit (Source: NPR.)

Now, let's learn more about why this matters and how it can help you, especially as you shop for your holiday dinner.

KINDLE THE FLAME?? ?? Testing Leadership in Everyday Moments

Imagine you're at the self-checkout, scanning items, and the machine beeps for an unexpected item in the bagging area. How do you react?

• Do you keep your cool?
• Do you get flustered?
• Do you step in to help others?
• Do you stand back and watch?

Interestingly, research shows that people often overestimate their ability to read themselves and others. A study by researchers at Cornell University found that 80% of participants rated themselves as above-average drivers, which is statistically improbable since only 50% can be above average.

Similarly, a study published in Psychological Science revealed that people frequently overrate their own abilities and self-awareness, a phenomenon known as the Dunning-Kruger effect…future hot minute will come on this one!?

So here are some practical tips to check yourself while you are checking out:

? Practice Patience: Stay calm during self-checkout hiccups to build resilience. Say 3 blessings in the moment to calm down Amy (your amygdala) if needed.?

?? Engage in Teamwork: Offer help to others in line, showcasing collaboration. If you see that old lady struggling to lift the water on the counter, help her…and note that woman might just be my grandmother

?? Enhance Problem-Solving: Tackle unexpected issues head-on to sharpen your problem-solving skills. Think about the design of the machine and how that problem may have occurred.?

?? Return the dang shopping cart- No explanation needed

Next time you're at the self-checkout, take a moment to reflect on your approach. You might discover insights about yourself that apply to both personal and professional settings.

Have thoughts about this? We want to hear them - click here to nerd out with us!

Stoke the Fire??? Take the Test Further

For those in leadership roles, consider spending time with front-line employees to gain a deeper understanding of your organization. Shadowing the cafeteria staff or maintenance crew can provide invaluable insights into the daily operations and challenges faced by your team.

Takeaway: Everyday situations, like the self-checkout line, offer unique opportunities to test and improve your leadership skills. Embrace these moments for personal growth - especially if they are also impacting your team.

On Fire ?? Book Recommendation

Check out the book "Leaders Eat Last" by Simon Sinek for more on leadership and teamwork.

Read it? We want to hear your take!

PANTS ON FIRE? Myth Busting

Myth: Self-checkout lines are just for convenience.?

Reality: They are also mini-testing grounds for leadership qualities…well they are now

The myth that self-checkout lines are merely a convenience overlooks their potential as a tool for personal and professional development. Handling the pressures and minor frustrations of the self-checkout process can reveal much about one's patience, teamwork, and problem-solving abilities.

These traits are crucial for effective leadership and can be honed in during everyday experiences. So, next time you're at the self-checkout, remember it's more than just a quick way to pay—it's an opportunity to test and improve your leadership skills.