An Honest Review about Tata Motors Service

Just had my second service for my Tata Punch EV from a distributor different from the one I purchased the EV. It was a significant improvement from my previous experience. The service advisor was straightforward and didn't exaggerate the necessary tasks. They explained the simple things that could be easily done in 2-2.5 hours.

While they couldn't perform the software upgrade due to erratic Tata Motors servers, they were honest about the issue. Additionally, they were unable to check the 12V battery for malfunctions due to the absence of an Exide provider in their workshop. They suggested getting it checked at an external Exide dealer.

I appreciate their transparency and efficiency. Unlike the previous dealer who kept the car for 5 hours in the bay, they released it within the promised 2.5 hours.

It's important for Tata Motors to emphasize the value of honesty in customer service ratings and incentivize service providers who prioritize transparency over unnecessary upselling.

However, Service Booking Appointment over phone/website framework is not honoured in practice. It is always a first come first serve.

Tata Motors please keep #honesty in the service review survey form and prioritise it as a differentiator in your Service App.

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