HomeServe brings Ohio Homeowner Peace of Mind

Dana had a sewer line backup and it could have been a disaster, but she wasn't on her own -- she had a HomeServe plan & knew just what to do.

Dana L. of Twinsburg, Ohio, was experiencing an unpleasant problem – a sewer backup.??

She showered, then went down to wash a load of laundry.?

“I noticed a pretty foul smell,” she said. “I opened the laundry room door to find out it was flooded.”??

Not only that, but her downstairs bathroom also experienced a backup and was flooded. She didn’t dare use her bathrooms or her laundry facilities, lest she compound the problem and send even more sewage into her home. ?

“It was not pretty,” she said.?

However, Dana knew just what to do – call HomeServe. Dana has several HomeServe plans to protect her home, including one protecting her from the cost of sewer line repairs and replacement. ?

“When I saw that water and I knew there’d been a backup, I called that 800 number and let them know that I’d had a sewer backup,” Dana said. “They have been great about making sure that a company gets out here, because, obviously when you have that kind of back you, you are stuck. You can’t shower, you can’t do your laundry, you have to be very careful even about using the bathroom. I’m grateful that HomeServe can get someone out here as quickly as they do.”?

“It is just so comforting to know that all I need to do is call that 800 number and they will send a reliable service out to take care of the problem. I wouldn’t know who to call and I wouldn’t know if the job they were doing included the right steps.”?

Not only was Dana appreciative of receiving prompt service, but she also liked that she was kept informed about when to expect a technician at her home. ?

“Of course, I signed up for that, so I know, every step of the way, what’s going on, when to expect a phone call and when to expect a service person.”?

When Dana called HomeServe and reported her issue, Ciro’s Sewer Cleaning was dispatched to address her issue, and they snaked the sewer line with a root cutter attachment, pulling out a large glob of roots. Dana has a clay sewer line, which is the type of pipe roots love. They seek out clay sewer lines, finding joints or small cracks on their quest for water and nutrients that fuel their growth. As they force their way inside and grow, they create clogs, stopping household waste from passing. ?

“Ciro’s has been great,” she said. “They are one of the only service providers I’ve worked with that didn’t give you a window this big, saying they would be out some time between 10 a.m. and 3 p.m., and then you get a call at 3:30 p.m., saying that they are on their way. They normally give me about an hour window, and they have been true to that.”??

In addition to receiving prompt service from Ciro’s, Dana was kept informed of what was going on with her repair and received great customer service.??

“They come out, they explain what they are doing,” she said.?

Within an hour of Ciro’s arrival, they unclogged Dana’s drain and had water flowing freely through the line– meaning Dana was able to shower, wash clothes and dishes and use the bathroom without worry. And she saved nearly $200 through her service plan.?

Having been a widow for many years, Dana said she finds peace of mind in having a HomeServe plan to handle her home repair emergencies.?

“I would always say to my husband, ‘oh my gosh, what are we going to do?’ and he would take care of it,” Dana said. “It is just so comforting to know that all I need to do is call that 800 number and they will send a reliable service out to take care of the problem. I’m not going to my local community Facebook page, saying, ‘oh my goodness, I have a sewer backup, who should I call?’ because you don’t know who to call. And you don’t know who’s reputable or who’s reliable. I wouldn’t know who to call and I wouldn’t know if the job they were doing included the right steps.”?