Home-grown & home-based to enhance user experience

As we have several condominium dwellers and facility managers on-board the LIWE Communities platform taking advantage of its features to manage their condominium space, it is important that you are acquainted with the support services we offer to enhance the overall user experience.

LIWE platform has its core team as well as support services based in Sri Lanka. This makes it possible for its pool of developers, support engineers and customer care to offer prompt assistance to non- technical users of the platform, anytime.?

This is an excellent opportunity for the users as opposed to having to rely on off-shore teams. For example, if the condo management needs hands-on assistance during the implementation?stage, the teams in Sri Lanka are at-hand to visit the site and afford help. The teams can also provide in-depth technical assistance to resolve any complex errors that may occur in the process.?

LIWE Communities is also supported by a dedicated customer care team based in Sri Lanka, to resolve any common issues encountered by users of the platform.?During the onboarding period, the team is available on-site to assist the facility managers or condominium dwellers.?

Additionally, the potential users can reserve an appointment?for a demonstration through the website,https://liwecommunities.com/request-for-a-demo/, or seek customer support through social media handles.?

Most of the local team members being conversant in all three languages is another advantage for the local user.?

LIWE is an innovative home-grown solution which has its roots to the global vision of its co-founders who lived expat lives and were keen to offer global community living experience to the local condominium users.?

The solution therefore, is a vibrant combination of the skills and expertise of the core-team based in Sri Lanka supported by the international exposure of its co-founders from diverse backgrounds as mentors, investment bankers, technical and management/administration professionals. This cloud-based platform is developed with expertise in Software Developing,?Machine Learning, Optimization Problem Solving, Cyber Security, UI/UX Designing and Visual Communication amongst various other technological capabilities.?

At LIWE, we not only created a smart community management tech platform locally, conforming to global standards, but based our teams here in the island itself to serve you better!?