@home Agents and Speech Analytics
Steve Wilton
Fully Managed CallMiner AutoQA--Improve your agent and customer experience while reducing your QA cost by 50% BPO 2.0--Get into Analytics with expert support, differentiating yourself and built additional revenue
Register for this upcoming webinar to learn how to leverage advanced analytics technology to get the most out of your at-home agent network.
Jim Farnsworth, Executive Vice President of Professional Services at Teleperformance, will lead a discussion on the growing practice of employing at-home agents, focusing specifically on how new technologies can better support remote agents as well as improve the overall customer experience. In addition, he will debunk some of the common myths and misconceptions that surround work-at-home programs.
If you currently employ remote agents or are considering starting an at-home agent program in the future, you won’t want to miss this webinar!
https://pages.callminer.com/Webinar2015-05AtHomeAgents.html?Partner=Wilton%20Associates