Hiring for Service Desk Engineer_Bangalore(Elect. city) on Payroll of Savantis Solutions India Pvt Ltd.

Currently, we are hiring for Service Desk Engineer_Bangalore(Elect.city) on Payroll of Savantis Solutions India Pvt Ltd.

Location:-Bangalore(Elect.City)

Payroll Company:- Savantis Solutions India Pvt. Ltd.

Designation:- Service Desk Engineer

Year of experience:-6 months to 3 yrs.

Budget:-2.5 to 3 LPA

No Of position:-30

Mode of interview:- Round Virtual

Shift:- 24X7

Notice period:- Immediate to 30 days.

Cab Services:- In all Shift, up to 25Km from Elect.City

The resource must have exposure to Service Desk Voice Support & Any ticketing tool Hands-On experience.

Job Description:

Good Communication with International Voice Support experience.

Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.

Basic knowledge on MS office.

Roles & Responsibilities.

To maintain high login Efficiency (Availability) for customers

To resolve tickets within agreed SLA of ticket volume and time

To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases

To update worklogs and follow shift for escalation process and process compliance.

If interested please share your profile on [email protected].