Hiring for Prisma Access + Python

Roles and Responsibilites -

Job DescriptionYour Experience – CSE (Exp in client handling, escalation handling)Shift timings - 6:30pm to 3:30 amBS/MS in Computer Science, Electrical Engineering, ComputerEngineering or a related technical field

Minimum 5 years relevant work experience in pre-sales, post-sales,technical support, consulting or similar roles

In-depth understanding of Networking and Network Security concepts and experience with multi-vendor networking devices such as routers,switches, firewalls, traffic generators, etc.

Enterprise-level designing/troubleshooting experience in RoutingProtocols (BGP / OSPF / EIGRP)Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP,Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)Knowledge of Linux (including BASH and Python scripting)

Proven track record of managing customer escalations, balancingcustomer expectations and negotiating successful resolutionsExperience in Prisma Access

Experience in building a BGP-based environment Strong consulting and project management skills Ability to clearly articulate technical issues to both technical andnon-technical audiences, executives and explain their impact onbusiness both internal and external to the organization

Ability to multi-task and work in a fast-paced environment

Availability to provide after-hours deliverables on a scheduled /non-scheduled basis

Your Impact Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions toachieve their business and security objectives

Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations

Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams

Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program

Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan orescalate as needed

Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs

Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject-Matter expert over time Performance metrics include CSAT, Renewal rate, Upsell / Cross-selllead identification, Reference-ability, Renewal likelihood, Adoption,Consumption, Customer Engagement.