Hiring Now

Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, helping over 570,000 patients in England manage their NHS repeat prescriptions from request through to delivery.

For 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists and customer care advisers to help improve the lives of patients.

Our Leeds-based central dispensing facility is distributing medication to patients at a rate of over ￡1m+ items per month.

Pharmacy2U won the Amazon Growing Business of the Year Award 2018! The award marks a phenomenal year of growth and we wish to continue on this growth trajectory with the confidence and trust of our patients.

We're an ambitious company with big plans for the future and we're looking for high calibre individuals to join our team and help us.

Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.

Product Owner

Role Purpose

At Pharmacy2U we’re proud to offer innovative products that meet the needs and wants of our patients. As a TechTrack 100 company and Amazon Growing Business Award winner we are recognised for healthcare innovation by the world’s leading innovator, Amazon.

To help us continue to grow, we’re in search of an experienced, exciting Product Professional / Owner to lead our multi-disciplinary product team.

As an ideal candidate, you will have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. You’re a highly skilled product owner with a proven ability to strategize the full lifecycle of product production — from conception through release. You may already be a confident leader who has experience guiding cross-functional growth teams in the successful creation of products that improve consumer experience and grow market share.

Essence of Role – Key Accountabilities

Key accountabilities

• Analyse consumer needs, current market trends from an ROI perspective
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyse product requirements and develop appropriate programmes to ensure they’re successful achieved
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate take-to-market plans
• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyse market data to help define product objectives for effective marketing communications plans
• Collaborate closely with engineering, production, marketing teams on the development, QA, and release of products and balance of resources to ensure success for the entire organisation

·       Develop product positioning and messaging that differentiates Pharmacy2U and its features in the healthcare segment

Knowledge, skills and experience required for role

SKILLS AND ABILITIES

·       Highly effective cross-functional team management

·       Exceptional writing and editing skills

·       Strong presentation and public speaking skills

·       Demonstrate drive, initiative and proactivity in role

·       Proven ability to work both as part of a bigger team and individually

·       Ability to prioritise and organise tasks and workload

·       Strong communication skills (verbal and written)

·       Display high level of accuracy

EXPERIENCE

Essential

• Strong experience in a dynamic product ownership role
• Proven experience overseeing all elements of the product development lifecycle
• Previous experience delivering finely tuned product deliveries
• Proven experience working within a product owner role

Preferred Experience

• Previous software and web development experience
• Demonstrable knowledge in Healthcare technology

PERSONAL ATTRIBUTES AND BEHAVIOUR

·       Be a good team player and proactively help fellow team members (and those in other teams) when they are busier

·       Ambitious to learn and develop their career

·       Tenacity and will to win

·       Demonstrate professional conduct and respect for others at all times, both Pharmacy2U colleagues and our suppliers and partners

·       Demonstrate a patient first approach at all times and strives to exceed patient expectations

OUR CORE VALUES

·       Passionate - The only way to do great work is to love what we do

·       Ambitious -Healthy ambition fires us up without burning others

·       Trusted - Trust grows from our endless pursuit of the very highest clinical standards

·       Innovative - If there’s a way to do it better. We find it

·       Excellent - Excellence is the gradual result of always striving to do better

·       Nurturing - Be a brain to pick, an ear to listen, a push in the right direction

·       Team-focused - It is amazing what we can accomplish if we do not care who gets the credit

Salary ￡DOE, contributory pension (discounted insurance Aviva*), Employee discount site, 25% Discount on staff health and beauty purchases, Social events throughout the year, Park Life Membership (exclusive offers and discounts for The Springs, Leeds), Free onsite parking and refreshments, Cycle to work scheme, 25 days annual leave increasing with service plus bank holidays

Merchandise Manager

Role Purpose

To support the delivery of the Chemist Direct & Private Online Doctor strategy achieving sales and profit targets by ; maximising the on-site merchandising opportunity of the Chemist Direct / Online Doctor and White Label sites to optimise site traffic ;  maximising conversion rates and facilitate a frictionless customer journey that is easy to navigate and accurate. 

Essence of Role – Key Accountabilities

·       Responsible for, and Champion of “what the customer sees” and customer journey

• Working with Marketing by optimising the online merchandising of the customer proposition in an effective way to maximise sales and profit and drive conversion rates and SEO / PPC / Google Authority Score to agreed targets
• Creating and implementing opportunities to optimise on site space merchandising opportunities to maximise marketing income from suppliers
• Implementing a frictionless customer journey that is intuitive, easy to navigate and frictionless to optimise customer traffic and conversion rates, sales and profit on a continuous improvement basis
• Develop, test, implement and manage the end to end Product processes and timeline in a continuous improvement environment (Systems & Processes) in collaborations with key stakeholders
• Develop, manage and own relationships with internal and external stakeholders including Suppliers / 3rd Party suppliers
• Ensuring that the workplace remains fun, relaxed and friendly.

Knowledge, skills and experience required for role

SKILLS AND ABILITIES

·       Highly analytical and numerate with the ability to convert analysis into tangible business benefits

·       Strong commercial and operational mind set, constantly focussing on delivering value to customers

·       HTML / Web Dev / Adobe / Marvel / Microsoft Office proficient

·       Working with marketing for the management and layout of the customer proposition ensuring all product details are optimised for SEO / PPC customer acquisition to maximise sales and profitability

·       Expert in Google Analytics / Studio / Data Studio / AH Refs and or similar applications

·       Proven team player, demonstrating ability to influence and work at all levels

·       Proven ability to work at pace, to tight deadlines with high degree of accuracy

·       Strong commercial and operational mind set, constantly focussed on delivering value to customers

·       Ability to prioritise and organise tasks and workload for self and for team, managing at times competing priorities

·       Developing and maintaining design wireframes and specifications

·       Ability to collaborate with strong communication skills (verbal and written) and effectively manage / influence and negotiate with internal and external stakeholders ( Commercial / Marketing / IT )

·       Hands on Problem Solver – demonstrating flexibility and tenacity – “thinking on your feet”

·       Adaptable to Change

EXPERIENCE

·       Experience of working in a highly complex, dynamic and pressured environment, delivering targets to tight deadlines with high levels of accuracy

·       Appreciation of working within company with ethical rules and regulations

·       Extensive experience of Ecommerce operations and Ecommerce platforms

·       Ecommerce merchandising experience in a complex and dynamic environment

·       Experience of working in a team and with Marketing / Commercial / Technical teams / 3rd Party Providers

KNOWLEDGE AND QUALIFICATIONS

·       A Level or Degree ( or Equivalents)

·       Expert in Google Analytics / Studio / Data Studio and or similar applications

·       Google Certified – desirable but not essential

·       Extensive knowledge of E-Commerce / Platforms / 3rd party add ons

·       Artistic eye for Website Product Design

·       HTML / Web Development Tools / Adobe XD / Marvel / Invision / JIRA / AMO / Illustrator / Nextopia etc

PERSONAL ATTRIBUTES AND BEHAVIOUR

·       Self-starter and collaborative team player

·       Tenacity and will to win with strong delivery focus with ability to work by objectives, timelines and targets

·       Naturally inquisitive with a logical and systematic approach

·       Flexible and Resilient

·       Commercially Aware

·       Demonstrate professional conduct and respect for others at all times, both Pharmacy2U colleagues and our suppliers and partners

·       Demonstrate a customer first approach at all times and strives to exceed customer expectations

·       Decision Making

OUR CORE VALUES

·       Passionate - The only way to do great work is to love what we do

·       Ambitious -Healthy ambition fires us up without burning others

·       Trusted - Trust grows from our endless pursuit of the very highest clinical standards

·       Innovative - If there’s a way to do it better. We find it

·       Excellent - Excellence is the gradual result of always striving to do better

·       Nurturing - Be a brain to pick, an ear to listen, a push in the right direction

·       Team-focused - It is amazing what we can accomplish if we do not care who gets the credit

What we can offer

• Hours – 40 hours a week full time. Mon to Fri
• Contributory pension (discounted insurance Aviva*)
• Employee discount site
• 25% Discount on staff health and beauty purchases
• Social events throughout the year
• Park Life Membership (exclusive offers and discounts for The Springs, Leeds)
• Free onsite parking and refreshments
• Cycle to work scheme
• 25 days annual leave increasing with service, plus bank holidays.
• Having just moved into a brand-new head office at The Springs, Leeds we have an amazing office environment https://thesprings-leeds.co.uk/#whats-happening
• Salary ￡25,000 - ￡30,000 Dependant on experience

Product / User Experience (UX) Manager

Role Purpose

To support the delivery of the Chemist Direct strategy achieving sales and profit targets by ; Delivering a first class onsite customer experience and journey . Achieved by creating, developing and implementing a first class, frictionless, customer facing Product (s) that are easy to navigate and accurate optimising the commercial opportunity. This is supported by the creation, development, testing and implementation of frictionless back end systems and operations

Essence of Role – Key Accountabilities

· Accountable for and Champion of “what the customer sees” ; the customer experience and journey

· Play a leading role in the Chemist Direct Senior Team. Creating an open culture that is results oriented, accountable and collaborative.

· Working with marketing on the online merchandising of the customer proposition in an effective way to drive acquire customers via different channels ; SEO / PPC / Google Authority Score and optimise conversion rates , sales profit and income

· Own, Develop, test, implement and manage the end to end Product processes and timelines ( customer facing and back office / operational ) in a continuous improvement environment (Systems & Processes) in collaborations with key stakeholders

· Develop and manage relationships with internal and external stakeholders including Suppliers / 3rd Party suppliers

· Ensuring that the workplace remains fun, relaxed and friendly.

Knowledge, skills and experience required for role

SKILLS AND ABILITIES

· Demonstrably customer centric

· Highly analytical and numerate with the ability to convert analysis into tangible business benefits, ; translate data into new sales and profit opportunities through design / test / technical specifications, business cases, through to delivery

· Strong commercial and operational mind set, constantly focussed on delivering value to customers

· Responsible for the management and layout of the customer proposition ensuring all product details are optimised for SEO / PPC customer acquisition to maximise sales and profitability

· Ability to critically assess and validate technical design vs customer needs and requirements, thoroughly testing new product features

· Expert in Google Analytics / Studio / Data Studio / Office / HTML / Web Development / UX Tools etc and or similar applications

· Developing and maintaining design wireframes and specifications

· Proven ability to successfully Project Manage the product lifecycle of complex solutions to budget

· Ability to prioritise and organise tasks and workload for self and for team, managing at times competing priorities

· Ability to collaborate with strong communication skills (verbal and written) and effectively manage / influence and negotiate and pragmatically resolve conflict with internal and external stakeholders

· Working with Marketing / Commercial to implement an agreed visual or brand identity into a finished product

· Hands on Problem Solver – demonstrating flexibility and tenacity – “thinking on your feet”

· Facilitator of, and adaptable to Change

EXPERIENCE

· Experience of working in a highly complex, dynamic and pressured environment, delivering targets to tight deadlines with high levels of accuracy

· Appreciation of working within company with ethical rules and regulations

· Extensive experience of Ecommerce operations and Ecommerce platforms

· Project Management Experience in either a Product / UX / Merchandising in an Ecommerce environment

· Experienced in Managing / Coaching / Mentoring to get the best out of people

· Experience of managing / Technical teams / 3rd Party Providers / Contracts

· Experience of creating , developing and maintaining relationships

KNOWLEDGE AND QUALIFICATIONS

· A Level (Equivalent ) or Degree (Equivalent)

· Ability to use Excel at an intermediate level

· Project Management Skills eg Prince2 desirable but not essential

· Google Certified – desirable but not essential

· Extensive knowledge of E-Commerce / Platforms / 3rd party add ons

· Artistic eye for Product Design

· HTML / Web Development Tools / Adobe XD / Marvel / Invision / JIRA / AMO / Illustrator / Nextopia etc

PERSONAL ATTRIBUTES AND BEHAVIOUR

· Self-starter and collaborative team player

· Tenacity and will to win with strong delivery focus with ability to work by objectives and targets

· Naturally inquisitive with a logical and systematic approach

· Ability to see the bigger picture

· Flexible and Resilient

· Facilitator and driver of change

· Commercially Aware

· Comfortable with Conflict and Conflict Resolution

· Demonstrate professional conduct and respect for others at all times, both Pharmacy2U colleagues and our suppliers and partners

· Demonstrate a customer first approach at all times and strives to exceed customer expectations

· Decision Making

OUR CORE VALUES

· Passionate - The only way to do great work is to love what we do

· Ambitious -Healthy ambition fires us up without burning others

· Trusted - Trust grows from our endless pursuit of the very highest clinical standards

· Innovative - If there’s a way to do it better. We find it

· Excellent - Excellence is the gradual result of always striving to do better

· Nurturing - Be a brain to pick, an ear to listen, a push in the right direction

· Team-focused - It is amazing what we can accomplish if we do not care who gets the credit

What we can offer

• Hours – 40 hours a week full time. Mon to Fri
• Contributory pension (discounted insurance Aviva*)
• Employee discount site
• 25% Discount on staff health and beauty purchases
• Social events throughout the year
• Park Life Membership (exclusive offers and discounts for The Springs, Leeds)
• Free onsite parking and refreshments
• Cycle to work scheme
• 25 days annual leave increasing with service, plus bank holidays.
• Having just moved into a brand-new head office at The Springs, Leeds we have an amazing office environment https://thesprings-leeds.co.uk/#whats-happening

Job Types: Full-time, Permanent

Salary: ￡35,000.00-￡40,000.00 per year

If you would like to apply for any of these roles please forward your CV and covering letter to [email protected] outlining your salary expectation or alternatively apply direct via LinkedIn