Hiring for Customer Service Representative

Hiring for Customer Service Representative?

Company?- Malomatia India Technologies Private Limited

Location?- Viman Nagar, Pune.

Shift - Rotational

Job description:

Role Objective To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details.

Detailed Roles and Responsibilities:

? Answering telephone calls in a timely manner and providing helpful accurate information to callers.

? Demonstrate high level of empathy during interactions with the caller.

? Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.

? Keeping database up to date

? Ensure adherence to company policies, procedures and practices.

? Providing good customer service to callers by always demonstrating showing positive behavior.

? Attend training courses relevant to the role and implement the training as appropriate.

? Establishing and maintaining effective working relationships

? Communicating effectively verbally and in writing in both Arabic and English.

? Work as a team with other colleagues to carry out work smoothly.

? To understand the need for and maintain strict confidentiality at all times.??

Skills & Experience:

??Excellent written and verbal communication.

? Solution focused and High problem solving skills

? Excellent time management and self-organizing

? Good typing speed

? Experience with usage of MS Windows and MS office and related tools

Behavioral Skills:

? Highly Empathetic ? Ability to work under pressure ? Flexible hours ? Patient, Motivated self-starter ? Excellent communication with the team ? Presentation and negotiation talent ? Displays positive professional outlook and behavior

If interested kindly share your resume at [email protected]