Hiring: Administration and Customer Relations

Hiring: Administration and Customer Relations

Job Purpose

The purpose of this role to organize and manage information for all our trekking and mountaineering trips. We run 100+ trips per year. ?Contacting clients daily, collecting booking information, and filing information to the appropriate file. ?Advance our current organizational systems to be more efficient and more effective in serving our clients.?Gain greater knowledge of the areas we work in, to be better able in assisting our clients. This role requires excellent attention to detail.?

Job Duties and Responsibilities

• Organizing trips files for each trip we run in excel or another more efficient platform.
• Manage trip files daily, making sure client/ trip Information is up to date. ??
• Support our accounts manager to ensure all clients’ accounts are up to date
• Liaise with clients, teams and groups, 6 months, 3 months and 1 month prior to their departure.
• Liase with teams in Peru, Nepal, Tanzania and other locations we operate in
• Make sure clients have the information they need daily, responding to questions/emails
• Communicating with clients after trips to gain feedback and reviews.
• Collecting and filing information from clients as needed.
• Problem solving
• Collaborate on Organizational management and systems
• Co-ordinate with owners daily on issues, concerns and managing communication with clients.
• Collect mail from PO Box occasionally

Required Qualifications

Degree in business administration would be ideal along with a proven track record working in a similar administration role. Marketing and outdoor adventure qualification would be an advantage, but not essential. Enjoy working with others in a team environment. Being computer literate and detail orientated.

Experience

3 to 5 years previous experience preferred.

Who You Are Working With?

This job in based in the Vail Valley, Colorado. Our company is Ian Taylor Trekking. We are a family run business based in Eagle-vail Colorado. ?We specialize in running high quality treks and mountaineering trips on 5 continents. We predominately run trips to Nepal, Tanzania, Peru, Ecuador and other destinations around the world. Our mission is to offer our clients a service second to none along side supporting our staff and the communities we work in. ?