Hilton Hotels lack customer service
Leanne Howard
![Leanne Howard]()
Leanne Howard
General Manager People Agility and Excellence, ANZTB and TMMi Lead Assessor
I have not even got to my hotel yet and I am having issues with them. I am a Hilton club member and have asked if I can get access to my room before the normal checkin time. I have been travelling for over 33hrs. Their reply was that I have to pay extra! Even though the room is empty.
I have now communicated with about six different people and it has probably cost them more than just letting me have access to the room.
I have also seen on trip advisor that others have had problems getting their membership privileges upheld as well.
If you are thinking of staying at Hilton, make sure you check the fine print!
Industry Analyst for digital workforce innovation, policy, collaboration, education... and all things Microsoft & Google
5 年Sorry to hear of your situation. It's the puts after long travel. When you have to check the fine print of a service providers contract, then you've probably got the wrong service provider. That's a mantra I use when helping organisations with software procurement (though the devil is always in the detail). The solution is simple. If you are getting hit with extra unexpected charges, drop the service provider at the next available opportunity and, importantly, let them know why. While your one action alone may not change the provider's activity, when enough people do that, changes happen.