High Reliability, Magnet & PFACs

As stated so eloquently by Jennifer Rainer in a JONA article, as her organization continues its Magnet journey: "Partnering with patients and families is a key strategy to build highly reliable systems. It provides information that can change the way you think about a host of operational issues. As we have learned, our patients and family members possess intricate knowledge and vastly different perspectives on care processes, communication, and coordination of systems, all of which are critical to improve care. By uncovering this knowledge, hospitals can design safer, more efficient, and more effective processes and achieve higher levels of quality patient care."

Is your organization on a Magnet journey or invested in striving for high reliability? Look no further than to those whom you are serving for a collaborative partnership to organizational greatness! Your patients, their family members, your community, and advocacy groups can provide invaluable feedback for learning and sharing.