The Hidden Risks of Neglecting Employee Engagement
? Is an #ExployeeExperience freeze coming?
According to experts, yes.
?? But neglecting employee engagement is “a really bad idea.”
What else did keynote speaker, professor, and author Karl Kapp and 微软 's Brit Morenus share during Centrical’s latest webinar?
?? “We cannot take employees for granted.”
?? “There’s no reason not to focus on…employee job satisfaction.”
Both speakers agreed that #gamification is key to frontline engagement:
? “I’ve seen [gamification] work, and [it] is amazing. It makes a difference [not] just to the organization but sometimes to people’s lives.”
? “[Gamification] is…not just leaderboards and points. It is having authority over your upskilling process, which [is] powerful.”
In short, great EX = great #CX – and neglecting one hurts the other, plain and simple.
Watch the webcast on demand here ? https://lnkd.in/epEindFb
Check out the event recap here ? https://lnkd.in/eCcuA4-Q
What are your thoughts on the importance of an engaged and motivated frontline workforce? Share below!