The Hidden Costs of Ignoring Workplace Wellbeing

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In this episode of the HR leaders Podcast, I spoke with DJ Casto , EVP & Chief Human Resources Officer at Synchrony , about the hidden costs of deprioritising employee wellbeing - and the immense benefits of making it a strategic priority.

According to DJ, the feelings of seclusion and unease that numerous individuals encountered during the pandemic highlighted the necessity of providing equal support for mental well-being in addition to physical health. The accumulation of unaddressed stress has a multiplying effect and directly affects productivity. As a result, in collaboration with Thrive Global, they initiated the use of "60-second resets" which involve brief customised breathing techniques incorporated into their work routine to alleviate pressure.

The outcomes communicate loudly. Workers have an improved capacity to handle challenging circumstances with customers and regain energy for the subsequent call. They willingly chose these mini-pauses instead of 5-minute breaks, as they were concerned they might not fulfil their own expectations. This straightforward inclusion has been a great success.

DJ also emphasised the significance of vulnerability and trust in utilising mental health services. In addition to providing an anonymous hotline, they established in-house “wellbeing coaches” that workers can genuinely connect with. Ensuring a sense of safety and ease during delicate discussions is extremely important.

The objective of all this is to consistently listen, create new ideas, and offer employees the necessary assistance for their growth.

?? Want to learn how Synchrony is rethinking wellbeing and empowering employees? Tune in as DJ Casto shares actionable insights for HR leaders seeking healthier and more inclusive workplaces.

?? Episode highlights

• How providing micro mental health breaks improves wellbeing and productivity
• How building relatable wellbeing resources increases utilisation and impact
• How flexible parental leave policies boost retention and work-life quality

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