Heron’s Six Categories of Intervention: A Coach’s Guide

Coaching is about helping clients grow, find clarity, and take action. It’s not always easy to decide how best to support them. That’s where Heron’s Six Categories of Intervention come in. This framework offers a structured way to tailor your approach based on what your client needs most.

Authoritative Interventions

Sometimes clients need guidance.

1. Prescriptive: This is where you give direct advice. For example, you might outline steps for improving time management or advancing their career. It’s practical and to the point.
2. Informative: Sharing information helps clients understand their options. This could include explaining industry trends or how to craft a standout CV.
3. Confronting: When blind spots hold a client back, it’s important to address them. Gently pointing out patterns, like avoiding difficult tasks, can lead to breakthroughs.

Facilitative Interventions

At other times, clients benefit more from exploration and support.

4. Cathartic: Coaching often involves helping clients release emotions. Giving them space to talk openly about frustrations or fears can be a powerful first step.

5. Catalytic: Questions that encourage reflection can spark fresh ideas. Asking, “What would success look like for you?” shifts focus from problems to possibilities.

6. Supportive: Celebrating achievements builds confidence. Highlighting a client’s strengths reminds them they’re capable of more than they realise.

Balancing the Two Styles

Every coaching session is different. Some clients want clear direction. Others need someone to listen and ask the right questions. The key is staying flexible and adjusting your approach as the conversation unfolds.

Heron’s framework is simple but effective. It helps coaches strike the right balance between guiding and empowering. By understanding these six categories, you’ll be better equipped to meet your clients where they are and help them move forward.