???Here’s your Teams Phone Digest ???
The Teams phone digest is back from its summer vacation so here is a round up for Teams Phone, including top tips, latest announcements, and exciting events!
Please let me know your thoughts/feedback on how this can be improved ??
Let’s get to it…
??Yealink Teams Phone MP E2 series - GA ??
The Yealink Teams Phone MP E2 series is equipped with support for the Microsoft Device Ecosystem Platform (MDEP) and Android 13.? Designed for common areas, front desks, and offices, the Yealink Teams Phone MP E2 Series provides seamless collaboration. Learn more.
??Private line on Teams phone devices???
Have a dedicated secondary phone number for incoming calls that only select callers can use to reach you directly, without going through delegates, administrators, or assistants. Calls received to your private line can now be received on either the Teams desktop app or a certified phone device. Configure private lines with PowerShell, and easily distinguish the call with a unique notification. Learn more.
??Updated People app on Teams phone devices ??
Manage your contacts more easily and quickly on Teams phone devices with the People app. ?This update allows you to seamlessly switch between different contact lists and create contact groups. Learn more.
??Detailed call history on Teams phone devices ??
Easily keep track of your calls and see how they are handled. You can see if a call was ignored, missed, or forwarded, and what type of call it was, with clear labeling for different call types. To access your call history, navigate to the Calls tab on your Teams phone device. Learn more.
??Call transfer improvements on Teams phone devices ??
Transfer calls more easily and efficiently. You can access your speed dials during transfer, avoid keyboard overlap on touch phones, and use hard keys on non-touch phones to complete the transfer. Learn more.
???New Release: Callback for Call Queues ??
Eligible callers waiting in a call queue can now receive a callback to their phone number when an agent becomes available.? Callers become eligible for a callback based on conditions configured by admins such as exceeding a certain wait time, the number of calls in the queue, or the calls-to-agent ratio. Eligible callers will be given the option to request a callback after the music on hold finishes playing, and admins can customize the messaging, key press, and notification email for failed callbacks. Learn more about how to configure callback for call queues here.
??Queue App now in Public Preview ??
??The new Queues app?officially announced earlier this year is now available in public preview.?
Queues app is designed to enhance call queue handling capabilities within Teams for your users who utilise or plan to utilise call queues and auto attendants.? Queue app creates a workspace for both supervisors and employees engaging with customer calls. When a call comes into the queue, users are notified and assigned with the options to accept or transfer the call. Supervisors can add users to different queues, supervise queues, manage workloads, monitor performance, and train team members to better engage with customers.
??Users must have a Teams Phone and a Teams Premium license to use Queues app
??To enable users on Public Preview please check out the following instructions here?
??Overview and configure Queue App instructions here
??Why not sign up for our free webinar for further information here
??Enterprise Connect 2024 announcement Introducing the Queues app: Enabling customer engagement in Microsoft Teams - Microsoft Community Hub
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?? Watch this on-demand session – How Microsoft Teams phone builds on the AI Capabilities
Explore how Microsoft phone builds on the AI capabilities of Microsoft Teams to deliver a game-changing experience for modern calling that is simple, reliable and a delight to use. ?
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??Want to know why 20million PSTN users are using Microsoft Teams Phone? Check out the blog here!
Events you don’t want to miss ??
Come and hear exciting stories of how Microsoft is enabling high-performing and collaborative teams.
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?????????2nd October Highlights:
??????Pete Woodhams?& Peter Bowles?will explore how Teams Phone is reinventing telephony and enabling impactful conversations across time and space.
????????????- Microsoft partner Symity?will be presenting their experiences with Microsoft Dynamics 365 Contact Centre.
????????????- Gareth Bleasdale will be taking to the stage to share how Microsoft Places is empowering users to leverage the office for meaningful connection. ????????????- Teams gurus Martin Boam?& Tom Arbuthnot?will be having a Fireside chat, exploring the latest on the Microsoft 365 roadmap.
?????????3rd October Highlights:
????????????- Chris Wheeler?& Alev TAMER?will be exploring how the right mix of technology and culture can deliver a more fulfilling vision for work (including practical tips on those all-important Copilot prompts!)
????????????- Tom Arbuthnot?and Symity?will be participating in a Panel session, discussing the key considerations for maximising the benefit from Copilot for Microsoft 365.???
????????????? Register for your tickets here
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Free webinars for Teams phone, Teams Premium and Co-pilot that Customer can participate in a standalone 90-minute module, or you can be taken through a series of presentation for full experience.? ?
?? Click here?to register for whichever event.
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Join us as we dive into how Teams Phone can?free up busy front-line staff?and?reduce human latency—helping to avoid those extra overnight hospital stays, rescheduled operations, and unnecessary costs for our resource-constrained Trusts. ???? Don’t miss out on this opportunity to reduce costs, streamline your operations and enhance patient care.? ?? Sign up today!? Creating a better patient experience with Teams Phone (gammagroup.co)
That’s all folks!