Here's what you missed in November!
?? Save the Date
Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.??
There are only a couple spots left for our next Service Journey Day, hosted at 利乐 HQ in Dallas! The topic for this collaborative workshop is, “Sustainability in Service With Purpose” and looks at how service leaders can reframe #sustainability into a strategic lever that positions service operations to do well while doing good. If you'd like to learn more, please fill out the form and we'll be in touch.?
?? Smarter Services? Webinars On Demand
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.?
Join us on Thursday, December 12th at 12PM ET as we reveal the results from our 2025 KPIs and Metrics survey. We'll look at the top KPIs and metrics that service organizations are focusing on in 2025, how investments are impacting those metrics?and what attainment looks like for the Best-in-Class #service organizations.
??? inService? Podcasts
National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today.?
领英推荐
On this extra special episode of the inService Podcast, we look back at the keynotes from the 2024 Smarter Services Executive Symposium and revisited the awards ceremony for this year’s Service is Humanity and Technology Showcase winners.?
Dr. Arzum Akkas stopped by the studio to share her perspective on how multiple practices across the supply chain can reduce an organization’s environmental impact while accounting for the necessity of building a business case.
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?? Research, Insights, Surveys and Blogs
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.?
When considering disruption in the service industry, we often think of large-scale changes, such as moving to predictive models or treating services as profit centers. However, Best-in-Class organizations like TOMRA and ACCO Engineered Systems are proving that focusing on micro-level changes is equally as important.??
Our latest research examines the day-to-day challenges, areas of friction, career aspirations, mental health and thoughts on management for contact center and customer support agents. If you'd like more information on how you can distribute this critical survey to your team, click here.?
This is your last chance to participate in the 2025 KPIs and Metrics survey. This annual survey looks at how service leaders are measuring their business, how those metrics have evolved from previous years, and what attainment looks like for the Best-in-Class service organizations. If you'd like to participate, click here.