Here's what you might have missed in September!
Before we turn the page to a new month, take a look back at what you might have missed in September.
??? Save the Date
Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.??
We're pleased to announce our next Service Journey Day will be hosted by 利乐 ! The topic for this collaborative workshop is, “Sustainability With Purpose” and will look at how service leaders can develop strategies, engage key stakeholders and maximize the impact of a systemic approach to #sustainability. If you'd like to learn more, please fill out the form and we'll be in touch.
?? Smarter Services? Webinars On Demand
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.
Featuring an extraordinary lineup of speakers, record-breaking attendance and many new faces in the crowd and on main stage, this year’s Smarter Services? Executive Symposium was truly one for the record books. If you couldn’t be there in person, or just want to re-live the magic, join us as we look back at this year's event!
Tune in as we dive into the summary findings of the 2024?Voice of the Field Service Engineer?survey.?Now in its 6th?year, the annual survey is the leading research campaign for organizations seeking to benchmark their frontline, understand the drivers that are shaping the field service experience and individual perceptions of the role.
??? inService? Podcasts
National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today.
Tune into the inService? Podcast Live as?Sidney Lara , Service Principal at?Aquant , stops by the studio. An expert at shifting left, Sidney talks about how he is seeing customers tackle data challenges to optimize efficiency-increasing insights that empower both field service technicians and end users.
??? Research, Insights, Surveys and Blogs
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.
Our latest research effort examines the challenges, areas of friction, career aspirations, mental health and thoughts on management of contact center and customer support agents' day-to-day job. If you'd like more information on how you can distribute this critical survey to your team, click here .