Here's what you might have missed in October!
?? Save the Date
Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.???
Hurry! There are only a couple spots left for our next Service Journey Day, hosted at Tetra Pak HQ in Dallas! The topic for this collaborative workshop is, “Sustainability in Service With Purpose” and looks at how service leaders can reframe sustainability into a strategic lever that positions service operations to do well while doing good. If you'd like to learn more, please fill out the form and we'll be in touch.
??? Smarter Services? Webinars On Demand
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.
How mature is your service organization? Check out our latest Smarter Services? Webinar, “Service Index: A Holistic Metric for Service Maturity.” Service Index flips the script by providing a framework where maturity is assessed, scored and interpreted based on the outcomes that are common across any service organization.?
Tune in as we dive into the summary findings of the 2024?Voice of the Field Service Engineer?survey.?Now in its 6th?year, the annual survey is the leading research campaign for organizations seeking to benchmark their frontline, understand the drivers that are shaping the field service experience and individual perceptions of the role.
???inService? Podcasts
National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today.?
Join the inService? Podcast as customer experience champion Elizabeth Dixon stops by the studio. Blessed to work for extraordinary brands including Disney World, Gap, YMCA, and Chick-fil-A, she shares the secrets to empowering your frontline to deliver exceptional customer experiences and finding the strength of purpose in service.?
Tune into the inService? Podcast as Circuitry.ai CEO and Founder, Ashok Kartham, shares his observations and lessons learned from organizations who are utilizing AI to successfully influence the frontline and customer experiences.?
?? Research, Insights, Surveys and Blogs
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.?
The nature of work is changing and service leaders are tasked with a critical juggling act: How do you balance providing field service engineers (FSEs) and technicians with better access to information without creating app fatigue or data overload???
Our latest research examines the day-to-day challenges, areas of friction, career aspirations, mental health and thoughts on management for contact center and customer support agents. If you'd like more information on how you can distribute this critical survey to your team, click here .