Here's what you might have missed in July!
Before we turn the page to a new month, take a look back at what you might have missed in July.
?? Save the Date
Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.??
Service executives, join us and our host, DISH Network in Denver, CO for our Service Journey Day on August 13th, 2024. The topic of this collaborative workshop is "Building an Intelligent #Service Strategy Through Data" and will look at how to leverage #data for #customer insight and adaptive experiences. If you'd like to learn more, please fill out the form and we'll be in touch .
Join 400+ of your peers at the premier event for service leaders! Sharpen strategies, drive innovation and workshop some of the biggest challenges facing the industry today. To view the agenda, see the speaker line-up and register, click here.
?? Smarter Services? Webinars On Demand
Service Council hosts regular webinars with industry leaders and national experts on topics impacting the service community.
The industry's premier event is almost upon us! Before the festivities kick off, join us virtually on Tuesday, August 6th at 12PM ET?as we give you a sneak peek into the 2024 Smarter Services Executive Symposium, including the planned keynote presentations and panel discussions from service leaders, including Safelite , AAA , Hologic, Inc. , 飞利浦 , 美国BD公司 , 施耐德电气 and more!
??? inService? Podcasts
National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today.
领英推荐
Tune in as Scott Allison , Chief Customer Officer at DHL Supply Chain explains how DHL customers successfully incorporate the human element into their digitalization efforts.?This is quickly becoming our most popular podcast episode of the year, so don't miss it!
Tap into the expertise of our guest, C. Aaron Salow , founder and CEO of XOi . Aaron talks about how service leaders can create a singular experience on the jobsite that enables technicians to find, support and capture necessary information without requiring extra touchpoints and navigation between solutions.?
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?? Research, Insights, Surveys and Blogs
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.
The?2024 State of Remote Support?survey?uncovered some surprising – and concerning – insights into the state of #remote support operations. Take a look at this one page infographic to see the trends, revelations and red flags that remote support leaders need to be aware of in 2024 and beyond.
At the end of June, over 40 service executives gathered at 可口可乐公司 to discuss how organizations that rely on distributed networks to meet SLAs can do so in a way that doesn’t impact their customers’ satisfaction or their brand.
Our largest annual research effort is back! Each year we survey over 3,000+ frontline agents on their challenges, engagement level, future career plans, thoughts on #technology and other aspects of their job. If you'd like more information on how you can distribute this critical survey to your frontline, click here .